Davis Wire
The Company
The Heico Companies
has a history of success. Since its founding over 40 years ago The Heico Companies has grown from a single business to over 78 separate companies through a strategic acquisition policy, and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services. These four core operations are organized into groups: Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies. Each Group has its own corporate team. Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains a majority ownership in each of its operations, which generates more than $3.3 billion dollars in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE). More information about the holding company and overall organization can be found at
www.heicocompanies.com US Wire Group
is the parent of three independent companies (five manufacturing facilities) which produce steel wire and cable/wire related products that serve many industries. The independent business model fosters entrepreneurship and growth and allows professional development at all levels. US Wire Group is part of the Metals Processing Group and wholly owned by The Heico Companies, LLC. Our philosophy of developing a close customer contact to provide prompt, responsive service and to meet our customer's changing needs allows us to be leaders within our respective industries. Products are marketed domestically through a direct sales force, manufacturer's representatives and an established network of independent distributors. Our company is diverse and has a solid management base, product/market niches and efficient manufacturing capabilities. The Position This is a transactional and relational position that works with internal and external customers in the sales function. The Customer Service Representative will promote and sell the company's products via outbound telephone prospecting, inbound sales calls and on-site calls to potential customers as required. The representative will support the efforts of the Davis Wire Outside Sales Team by developing relationships with customers by utilizing excellent communication skills and a high degree of professionalism. Job Description Manage a large volume of customer calls and emails in a friendly and courteous manner. Communicating with customers through various channels on order/delivery status, stock issues, change orders, and service issues. Receive and process customer orders. Coordinate product returns and customer claims. Monitors orders for adherence to correct pricing, proactively working with sales or customer to correct any issues prior to the order invoicing. Communicating with customers through various channels on order/delivery status, stock issues, change orders, and service issues. Collaborate with internal teams (e.g., production, logistics, sales, quality) to ensure customer satisfaction and timely fulfillment . Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, special orders, customer pricing and/or shipping, production & billing, etc. Database maintenance and corrections. Keep records of customer interactions. Willingness to work overtime when needed. Prepares and publishes reports for customers and sales personnel as needed. Perform other duties and projects as assigned. Qualifications: Bachelor’s degree preferred, or 2-4 years of related experience and/or training; or equivalent combination of education and experience. Excellent written and verbal communication skills. Demonstrate an ability to effectively manage competing priorities and multi-task in a fast-paced environment. Detail-oriented with strong organizational skills. Passionately focused on continuous improvement. Basic math skills (addition, subtraction, multiplication, division). Proficient in Microsoft Office applications. Experience with ERP and CRM applications; experience with Microsoft D365 preferred. Ability to work well independently and collaboratively with a team. 1 -2 years of manufacturing experience preferred. Knowledge of Salesforce preferred. Physical Requirements Ability to pass a background check and drug screen. Prior experience working in a fast-paced manufacturing environment. Be able to sit for long periods. Able to work in a non-climate-controlled environment. Able to lift, push, or pull up to 15lbs. Authorized to work for any employer in the US.
has a history of success. Since its founding over 40 years ago The Heico Companies has grown from a single business to over 78 separate companies through a strategic acquisition policy, and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services. These four core operations are organized into groups: Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies. Each Group has its own corporate team. Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains a majority ownership in each of its operations, which generates more than $3.3 billion dollars in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE). More information about the holding company and overall organization can be found at
www.heicocompanies.com US Wire Group
is the parent of three independent companies (five manufacturing facilities) which produce steel wire and cable/wire related products that serve many industries. The independent business model fosters entrepreneurship and growth and allows professional development at all levels. US Wire Group is part of the Metals Processing Group and wholly owned by The Heico Companies, LLC. Our philosophy of developing a close customer contact to provide prompt, responsive service and to meet our customer's changing needs allows us to be leaders within our respective industries. Products are marketed domestically through a direct sales force, manufacturer's representatives and an established network of independent distributors. Our company is diverse and has a solid management base, product/market niches and efficient manufacturing capabilities. The Position This is a transactional and relational position that works with internal and external customers in the sales function. The Customer Service Representative will promote and sell the company's products via outbound telephone prospecting, inbound sales calls and on-site calls to potential customers as required. The representative will support the efforts of the Davis Wire Outside Sales Team by developing relationships with customers by utilizing excellent communication skills and a high degree of professionalism. Job Description Manage a large volume of customer calls and emails in a friendly and courteous manner. Communicating with customers through various channels on order/delivery status, stock issues, change orders, and service issues. Receive and process customer orders. Coordinate product returns and customer claims. Monitors orders for adherence to correct pricing, proactively working with sales or customer to correct any issues prior to the order invoicing. Communicating with customers through various channels on order/delivery status, stock issues, change orders, and service issues. Collaborate with internal teams (e.g., production, logistics, sales, quality) to ensure customer satisfaction and timely fulfillment . Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, special orders, customer pricing and/or shipping, production & billing, etc. Database maintenance and corrections. Keep records of customer interactions. Willingness to work overtime when needed. Prepares and publishes reports for customers and sales personnel as needed. Perform other duties and projects as assigned. Qualifications: Bachelor’s degree preferred, or 2-4 years of related experience and/or training; or equivalent combination of education and experience. Excellent written and verbal communication skills. Demonstrate an ability to effectively manage competing priorities and multi-task in a fast-paced environment. Detail-oriented with strong organizational skills. Passionately focused on continuous improvement. Basic math skills (addition, subtraction, multiplication, division). Proficient in Microsoft Office applications. Experience with ERP and CRM applications; experience with Microsoft D365 preferred. Ability to work well independently and collaboratively with a team. 1 -2 years of manufacturing experience preferred. Knowledge of Salesforce preferred. Physical Requirements Ability to pass a background check and drug screen. Prior experience working in a fast-paced manufacturing environment. Be able to sit for long periods. Able to work in a non-climate-controlled environment. Able to lift, push, or pull up to 15lbs. Authorized to work for any employer in the US.