Customer Service Representative
Mississippi Staffing, Clarksdale, Mississippi, United States, 38614
Customer Service Representative
This position is for a customer service representative with a company in Clarksdale, MS. Full time position working 40 hours a week. Summary: You will be responsible for helping customers by providing product and service information and technical issues as call center team members based on trust and reliability. Responsibilities: Answer or make calls and assist customers with questions or concerns regarding their technical needs, complaints and other issues; responding efficiently and accurately to callers, explaining possible solutions ensuring the customer feels supported and valued; engaging in active listening while providing excellent consistent customer service; document and update customer records based on interactions; develop and maintain a knowledge base of the evolving products and services; utilizing software, databases, scripts, and tools appropriately; taking part in training and other learning opportunities to expand knowledge; adhering to all company policies and procedures. Qualifications: high school diploma or equivalent; associates or bachelors degree preferred; understanding of company software, services, and policies; proficiency with computers, especially with CRM software, and strong typing skills; previous experience in customer service, tech support or other related fields preferred; ability to build rapport with clients while able to prioritize and multitask; maintain a positive and professional demeanor at all times; must be willing to work flexible shift schedule; excellent written and verbal communication skills; strong time management, data entry skills, and decision-making skills; must clear background and drug screening.
This position is for a customer service representative with a company in Clarksdale, MS. Full time position working 40 hours a week. Summary: You will be responsible for helping customers by providing product and service information and technical issues as call center team members based on trust and reliability. Responsibilities: Answer or make calls and assist customers with questions or concerns regarding their technical needs, complaints and other issues; responding efficiently and accurately to callers, explaining possible solutions ensuring the customer feels supported and valued; engaging in active listening while providing excellent consistent customer service; document and update customer records based on interactions; develop and maintain a knowledge base of the evolving products and services; utilizing software, databases, scripts, and tools appropriately; taking part in training and other learning opportunities to expand knowledge; adhering to all company policies and procedures. Qualifications: high school diploma or equivalent; associates or bachelors degree preferred; understanding of company software, services, and policies; proficiency with computers, especially with CRM software, and strong typing skills; previous experience in customer service, tech support or other related fields preferred; ability to build rapport with clients while able to prioritize and multitask; maintain a positive and professional demeanor at all times; must be willing to work flexible shift schedule; excellent written and verbal communication skills; strong time management, data entry skills, and decision-making skills; must clear background and drug screening.