Spectrum
Call Center Service Activation Representative
Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you'll guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you'll empower customers and play a key role in advancing Spectrum's digital engagement. Your contributions will help drive our success and make a lasting difference for our customers. How You'll Make an Impact Contact customers through outbound and inbound calls to activate Spectrum services Guide customers through the activation process, troubleshooting issues with various tools and applications Apply your expertise to ensure successful equipment activations and internet setup Stay up to date on Spectrum offerings and manage customer escalations effectively Meet performance targets and collaborate by sharing best practices with your team Resolve customer complaints while managing multiple calls efficiently What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Experience 2+ years in customer service Skills Strong English communication skills Ability to prioritize, organize and multitask Sales skills like analysis, objection handling, pitching and closing Customer complaint resolution and call management Preferred Qualifications Skills Ability to maintain confidentiality and solve problems under pressure Knowledge of cable or telephony industry and services Familiarity with residential product details
Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you'll guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you'll empower customers and play a key role in advancing Spectrum's digital engagement. Your contributions will help drive our success and make a lasting difference for our customers. How You'll Make an Impact Contact customers through outbound and inbound calls to activate Spectrum services Guide customers through the activation process, troubleshooting issues with various tools and applications Apply your expertise to ensure successful equipment activations and internet setup Stay up to date on Spectrum offerings and manage customer escalations effectively Meet performance targets and collaborate by sharing best practices with your team Resolve customer complaints while managing multiple calls efficiently What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Experience 2+ years in customer service Skills Strong English communication skills Ability to prioritize, organize and multitask Sales skills like analysis, objection handling, pitching and closing Customer complaint resolution and call management Preferred Qualifications Skills Ability to maintain confidentiality and solve problems under pressure Knowledge of cable or telephony industry and services Familiarity with residential product details