Puma
Junior Customer & Sales Support Specialist
As a Junior Customer & Sales Support Specialist at stichd, you'll be a vital partner to our customers, sales teams, and e-commerce operations. You will manage the full order-to-delivery cycle for both our D2C and B2B channels while ensuring a seamless, engaging experience for fans of the world's top F1, Motorsport, and Football teams. This is a high-impact role for someone who thrives in a fast-paced environment, brings strong ownership, and is passionate about elevating the customer journey. Your accuracy, communication skills, and collaborative mindset will ensure that each account receives best-in-class service throughout the entire sales cycle. Responsibilities include: Provide exceptional service and daily operational support to the sales team. Manage the full order lifecyclefrom order entry to on-time deliveryto ensure a first-class customer experience. Act as the primary liaison with cross-functional partners (Logistics, Finance, E-commerce, etc.) to ensure smooth internal processes. Monitor accounts receivable, assist with payment allocations, and ensure proper follow-up. Track and proactively manage purchase orders; collaborate closely with the Logistics team in Tilburg. Identify inefficiencies and implement improvements to optimize operational workflows. Serve as the first point of contact for customers across multiple channels (email, phone, live chat, social media). Handle logistics issues, returns, and refunds in collaboration with Finance when incorrect or faulty goods are received. Partner with the B2C E-commerce team to enhance service levels and drive online growth. Ensure KPIs and service-level targets are consistently met or exceeded. Maintain up-to-date knowledge of promotions, new product launches, and upcoming marketing events. The hiring range base pay for this position is $42,800-$56,935 + Bonus + Benefits. Pay may vary depending on job-related knowledge, skills, and experience. PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.
As a Junior Customer & Sales Support Specialist at stichd, you'll be a vital partner to our customers, sales teams, and e-commerce operations. You will manage the full order-to-delivery cycle for both our D2C and B2B channels while ensuring a seamless, engaging experience for fans of the world's top F1, Motorsport, and Football teams. This is a high-impact role for someone who thrives in a fast-paced environment, brings strong ownership, and is passionate about elevating the customer journey. Your accuracy, communication skills, and collaborative mindset will ensure that each account receives best-in-class service throughout the entire sales cycle. Responsibilities include: Provide exceptional service and daily operational support to the sales team. Manage the full order lifecyclefrom order entry to on-time deliveryto ensure a first-class customer experience. Act as the primary liaison with cross-functional partners (Logistics, Finance, E-commerce, etc.) to ensure smooth internal processes. Monitor accounts receivable, assist with payment allocations, and ensure proper follow-up. Track and proactively manage purchase orders; collaborate closely with the Logistics team in Tilburg. Identify inefficiencies and implement improvements to optimize operational workflows. Serve as the first point of contact for customers across multiple channels (email, phone, live chat, social media). Handle logistics issues, returns, and refunds in collaboration with Finance when incorrect or faulty goods are received. Partner with the B2C E-commerce team to enhance service levels and drive online growth. Ensure KPIs and service-level targets are consistently met or exceeded. Maintain up-to-date knowledge of promotions, new product launches, and upcoming marketing events. The hiring range base pay for this position is $42,800-$56,935 + Bonus + Benefits. Pay may vary depending on job-related knowledge, skills, and experience. PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.