Senior Specialist, Customer Service & Fulfillment
TreeHouse Foods, Green Bay, Wisconsin, United States, 54344
Senior Specialist, Customer Service & Fulfillment
TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future. Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight
One Customer at a Time." Guided by our valuesOwn It, Commit to Excellence, Be Agile, Speak Up, and Better Togetherwe are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals. We are seeking a Senior Specialist, Customer Service & Fulfillment to support customer order management and fulfillment activities while serving as a key liaison between customers and internal partners across Supply Chain, Sales, Brand, Transportation, Warehousing, Credit, and IT. In this role, you will manage end-to-end order execution, troubleshoot complex service issues, and support operational excellence through strong collaboration, reporting, and problem solving. In addition to day-to-day customer service responsibilities, this role plays an important part in training and supporting team members and driving continuous improvement across customer service and fulfillment processes. You'll add value to this role by performing various functions including, but not limited to: Provide exceptional customer service across multiple channels by responding to inquiries and resolving issues in a timely and effective manner. Serve as a primary point of contact for troubleshooting and resolving complex customer service and fulfillment issues. Develop and maintain strong working relationships with internal and external partners to support customer needs and drive collaboration. Understand and execute the end-to-end sales and fulfillment process, from order entry through shipment. Perform order entry manually or via EDI, ensuring accuracy and timeliness. Develop a strong understanding of the end-to-end supply chain, including transportation, warehousing, and planning. Utilize SAP and Business Intelligence (BI) tools to monitor inventory levels and order history and provide exception-based recommendations. Identify and resolve issues impacting customer service performance and key performance indicators. Exercise sound judgment when making service-oriented decisions that may have financial implications. Generate, analyze, and interpret reports related to customer service metrics and order fulfillment efficiency. Provide training, guidance, and ongoing support to Customer Service Specialists and other team members, ensuring understanding of processes, systems, and troubleshooting techniques. Support departmental projects and perform other duties as assigned. Important Details: The anticipated compensation for this position ranges from $19.71 to $36.54 per hour. This is the lowest to highest rate that we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. This is a full-time, hybrid role based in De Pere, WI, operating on first shift. You'll fit right in if you have: Bachelor's degree in Supply Chain, Business Administration, or a related field is preferred. Three to five years of experience in customer service, preferably in a supply chain, manufacturing, or related environment. Strong written and verbal communication skills. Ability to make sound, service-oriented decisions with financial considerations. Strong organizational skills with the ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail. Proficiency in Microsoft Office and SAP. Flexibility and adaptability to work effectively in a fast-paced, changing environment. Must be able to read and communicate effectively in English. At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight
One Customer at a Time". TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact disability-accommodations@treehousefoods.com.
TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future. Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight
One Customer at a Time." Guided by our valuesOwn It, Commit to Excellence, Be Agile, Speak Up, and Better Togetherwe are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals. We are seeking a Senior Specialist, Customer Service & Fulfillment to support customer order management and fulfillment activities while serving as a key liaison between customers and internal partners across Supply Chain, Sales, Brand, Transportation, Warehousing, Credit, and IT. In this role, you will manage end-to-end order execution, troubleshoot complex service issues, and support operational excellence through strong collaboration, reporting, and problem solving. In addition to day-to-day customer service responsibilities, this role plays an important part in training and supporting team members and driving continuous improvement across customer service and fulfillment processes. You'll add value to this role by performing various functions including, but not limited to: Provide exceptional customer service across multiple channels by responding to inquiries and resolving issues in a timely and effective manner. Serve as a primary point of contact for troubleshooting and resolving complex customer service and fulfillment issues. Develop and maintain strong working relationships with internal and external partners to support customer needs and drive collaboration. Understand and execute the end-to-end sales and fulfillment process, from order entry through shipment. Perform order entry manually or via EDI, ensuring accuracy and timeliness. Develop a strong understanding of the end-to-end supply chain, including transportation, warehousing, and planning. Utilize SAP and Business Intelligence (BI) tools to monitor inventory levels and order history and provide exception-based recommendations. Identify and resolve issues impacting customer service performance and key performance indicators. Exercise sound judgment when making service-oriented decisions that may have financial implications. Generate, analyze, and interpret reports related to customer service metrics and order fulfillment efficiency. Provide training, guidance, and ongoing support to Customer Service Specialists and other team members, ensuring understanding of processes, systems, and troubleshooting techniques. Support departmental projects and perform other duties as assigned. Important Details: The anticipated compensation for this position ranges from $19.71 to $36.54 per hour. This is the lowest to highest rate that we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. This is a full-time, hybrid role based in De Pere, WI, operating on first shift. You'll fit right in if you have: Bachelor's degree in Supply Chain, Business Administration, or a related field is preferred. Three to five years of experience in customer service, preferably in a supply chain, manufacturing, or related environment. Strong written and verbal communication skills. Ability to make sound, service-oriented decisions with financial considerations. Strong organizational skills with the ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail. Proficiency in Microsoft Office and SAP. Flexibility and adaptability to work effectively in a fast-paced, changing environment. Must be able to read and communicate effectively in English. At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight
One Customer at a Time". TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact disability-accommodations@treehousefoods.com.