Customer Service Representative
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in US Minnesota Northfield. Reporting to the Sales Operations Manager, the Customer Service Representative will be responsible for communicating with customers and dealing with customer inquiries. Sheldahl, a Flex company, has supported the space industry since 1958 by providing thin film materials to space missions worldwide. What a typical day looks like: Appropriately utilize system applications and resources to accurately and effectively provide comprehensive and high-quality services for all customer needs Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers Interpret customer needs, recognize symptoms, causes and solutions Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension In charge of tracking relevant metrics and drive action items based on results KPIs Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process SOX controls knowledge validation prices, incoterms, terms of payment and agreements Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process Create CMF, MRF and PQR Involve in CFT, Operations and customer meetings The experience we're looking to add to our team: Bachelor's degree 7 years' experience in a Customer Service-related position Knowledge of the MS Office (Excel, Word), Adobe Math skills Team player Ability to interface and communicate with different levels of the organization Strong communication skills and collaboration Previous Manufacturing industry Here are a few of our preferred experiences: Oracle What you'll receive for the great work you provide: Full range of medical, dental, and vision plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and Paid Sick Time Tuition Reimbursement Pay Range (Applicable to Minnesota) $49,700.00 USD - $68,300.00 USD Annual Job Category Operations Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in US Minnesota Northfield. Reporting to the Sales Operations Manager, the Customer Service Representative will be responsible for communicating with customers and dealing with customer inquiries. Sheldahl, a Flex company, has supported the space industry since 1958 by providing thin film materials to space missions worldwide. What a typical day looks like: Appropriately utilize system applications and resources to accurately and effectively provide comprehensive and high-quality services for all customer needs Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers Interpret customer needs, recognize symptoms, causes and solutions Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension In charge of tracking relevant metrics and drive action items based on results KPIs Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process SOX controls knowledge validation prices, incoterms, terms of payment and agreements Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process Create CMF, MRF and PQR Involve in CFT, Operations and customer meetings The experience we're looking to add to our team: Bachelor's degree 7 years' experience in a Customer Service-related position Knowledge of the MS Office (Excel, Word), Adobe Math skills Team player Ability to interface and communicate with different levels of the organization Strong communication skills and collaboration Previous Manufacturing industry Here are a few of our preferred experiences: Oracle What you'll receive for the great work you provide: Full range of medical, dental, and vision plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and Paid Sick Time Tuition Reimbursement Pay Range (Applicable to Minnesota) $49,700.00 USD - $68,300.00 USD Annual Job Category Operations Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).