Customer Service Representative
Position - Customer Service Representative (50+ Openings) Location - South Charleston, WV Job Summary The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers. Essential Functions Duties include, but are not limited to: Promoting and saving products and service Providing an excellent customer experience via phone. Negotiating and completing save/service order requests from customers Working with customers patiently, tactfully, and efficiently Accurately informing customers of various fees and adjustments Providing options to the customer based on product and service needs Active listening skill Ability to follow tactical call flows to optimize the customer experience. Qualifications Minimum Requirements Outstanding Customer Service skills. Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving. Basic math skills, data entry skills, and sales aptitude Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills. Ability to multitask in a fast-paced environment. Preferences Previous Customer Service experience in a high volume 12+ Months of Call Center experience or equivalent required 1 yr contact center and 1 yr retention experience are preferred High school diploma or the equivalent Additional Information All your information will be kept confidential according to EEO guidelines.
Position - Customer Service Representative (50+ Openings) Location - South Charleston, WV Job Summary The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers. Essential Functions Duties include, but are not limited to: Promoting and saving products and service Providing an excellent customer experience via phone. Negotiating and completing save/service order requests from customers Working with customers patiently, tactfully, and efficiently Accurately informing customers of various fees and adjustments Providing options to the customer based on product and service needs Active listening skill Ability to follow tactical call flows to optimize the customer experience. Qualifications Minimum Requirements Outstanding Customer Service skills. Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving. Basic math skills, data entry skills, and sales aptitude Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills. Ability to multitask in a fast-paced environment. Preferences Previous Customer Service experience in a high volume 12+ Months of Call Center experience or equivalent required 1 yr contact center and 1 yr retention experience are preferred High school diploma or the equivalent Additional Information All your information will be kept confidential according to EEO guidelines.