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CES Inside Commercial Sales Rep
Location: Rocklin, CA, US, 95765 Workplace Environment: Hybrid Company: AmeriGas Propane, Inc. Posting: CES Inside Commercial Sales Rep Job Summary (Purpose): The Commercial Inside Sales Rep (CSR) effectively represents AmeriGas in building the business through new customer sales, enrollment and retention activities while meeting/exceeding assigned unit sales goals. The CSR will receive and handle inbound calls from new potential customers, as well as conduct outbound calls with the objective of prospecting and qualifying leads, retaining existing customers, and reactivating lost customers to achieve unit sales objectives. Key Characteristics: Excellent phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience. Ability to work independently and within call center teams Duties and Responsibilities: The CSR's main objective is to make daily outbound contacts from the prospect lists provided by the Marketing Department to sell prospective customers with under 2,000 gallons and setting up new accounts. The CSR will also maintain complete records of customer interactions and process/activities through detailed notes in CRM/SOAR and/or SAP. Once the CSR successfully closes the sale, he/she will work collaboratively with Sales Operations to complete administration of the new customer process. The CSR is also responsible to make outbound prospecting calls to lost customers, recently inactive customers, and prospects that are moving into a new home or location. Inbound Customer Acquisition Qualify new sales leads generated through marketing/customer acquisition initiatives. Qualify customer, understanding his/her specific use case and needs, determining appropriate products/services, and presenting key value statements and sales messaging to secure the sale. Upon closing the sale, collaboratively engage Sales Operations to complete customer agreements/contracts, and setup/establish account, required for propane delivery from the District Office. Enter and maintain pertinent customer and activity information in required systems (SAP, CRM/SOAR, databases). Outbound Prospecting Contact customers to retain/upgrade accounts Make outbound calls to inactive, will call, and customer-owned equipment accounts to reactive and/or upgrade. Qualify customer, assessing current use case and needs to determine best product/service, present key value statements and sales messaging to retain/upgrade the customer. Appropriately apply special offers/pricing to win back lost customers. Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold. Enter and maintain pertinent customer and activity information in required systems (SAP, CRM/SOAR, databases). Knowledge, Skills and Abilities: Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition Efficient and accurate use of systems and tools (CRM, SOAR, SAP, Office products, internet) Strong telephone presence and interpersonal skills Effectively communicates in English
verbal and written Ability to multi-task and prioritize workload; strong organizational skills Education and Experience Required: HS Diploma, with 2-5 years' experience Business development
sales, telemarketing, and/or cold calling, in a sales environment Customer service call center experience AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $20.34/hr. to $23.70/hr., depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
Location: Rocklin, CA, US, 95765 Workplace Environment: Hybrid Company: AmeriGas Propane, Inc. Posting: CES Inside Commercial Sales Rep Job Summary (Purpose): The Commercial Inside Sales Rep (CSR) effectively represents AmeriGas in building the business through new customer sales, enrollment and retention activities while meeting/exceeding assigned unit sales goals. The CSR will receive and handle inbound calls from new potential customers, as well as conduct outbound calls with the objective of prospecting and qualifying leads, retaining existing customers, and reactivating lost customers to achieve unit sales objectives. Key Characteristics: Excellent phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience. Ability to work independently and within call center teams Duties and Responsibilities: The CSR's main objective is to make daily outbound contacts from the prospect lists provided by the Marketing Department to sell prospective customers with under 2,000 gallons and setting up new accounts. The CSR will also maintain complete records of customer interactions and process/activities through detailed notes in CRM/SOAR and/or SAP. Once the CSR successfully closes the sale, he/she will work collaboratively with Sales Operations to complete administration of the new customer process. The CSR is also responsible to make outbound prospecting calls to lost customers, recently inactive customers, and prospects that are moving into a new home or location. Inbound Customer Acquisition Qualify new sales leads generated through marketing/customer acquisition initiatives. Qualify customer, understanding his/her specific use case and needs, determining appropriate products/services, and presenting key value statements and sales messaging to secure the sale. Upon closing the sale, collaboratively engage Sales Operations to complete customer agreements/contracts, and setup/establish account, required for propane delivery from the District Office. Enter and maintain pertinent customer and activity information in required systems (SAP, CRM/SOAR, databases). Outbound Prospecting Contact customers to retain/upgrade accounts Make outbound calls to inactive, will call, and customer-owned equipment accounts to reactive and/or upgrade. Qualify customer, assessing current use case and needs to determine best product/service, present key value statements and sales messaging to retain/upgrade the customer. Appropriately apply special offers/pricing to win back lost customers. Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold. Enter and maintain pertinent customer and activity information in required systems (SAP, CRM/SOAR, databases). Knowledge, Skills and Abilities: Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition Efficient and accurate use of systems and tools (CRM, SOAR, SAP, Office products, internet) Strong telephone presence and interpersonal skills Effectively communicates in English
verbal and written Ability to multi-task and prioritize workload; strong organizational skills Education and Experience Required: HS Diploma, with 2-5 years' experience Business development
sales, telemarketing, and/or cold calling, in a sales environment Customer service call center experience AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $20.34/hr. to $23.70/hr., depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.