Account Representative
Location: Richmond, VA We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and internal teams to initiate front-end processes and help deliver exceptional customer service throughout the customer journey. What you'll be responsible for in this role: Determine customer product needs Configure products to provide quotations to customers/sales Price quotations/orders and reconcile pricing discrepancies Liaise with Engineering to determine technical feasibility of new products/configurations/options Prepare customer bid packages Act as internal point of contact for account(s) incoming and outgoing funnel Other duties that may be assigned What are the basic qualifications? Bachelor's Degree or 3 years' experience in account management/inside sales What are the preferred qualifications? 2 years' experience OEM Mfg environment To be a great fit for the role: Understanding of Microsoft Office programs (Outlook and Excel) Customer focus
ability to keep needs of customer front of mind with every initiative Diligence in adhering to standard processes Excellent written and verbal communication Superior organizational skills How We Define Our Values and Why You Should Join Our Team: The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves. These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company. Collaborative Entrepreneurial Spirit Winning Through Customers Respects and Values People Expectations for Results High Ethical Standards, Openness, and Trust What's in it for you? (Comprehensive Benefit Package) Medical, Dental, and Vision 401k Retirement Plan Flexible Spending Paid Holidays The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Job Segment: Customer Service Representative, Sales Rep, Telemarketing, Inside Sales, Front End, Customer Service, Sales, Technology
Location: Richmond, VA We are looking for a self-motivated and detail-oriented individual to work with our customers, sales teams, and internal teams to initiate front-end processes and help deliver exceptional customer service throughout the customer journey. What you'll be responsible for in this role: Determine customer product needs Configure products to provide quotations to customers/sales Price quotations/orders and reconcile pricing discrepancies Liaise with Engineering to determine technical feasibility of new products/configurations/options Prepare customer bid packages Act as internal point of contact for account(s) incoming and outgoing funnel Other duties that may be assigned What are the basic qualifications? Bachelor's Degree or 3 years' experience in account management/inside sales What are the preferred qualifications? 2 years' experience OEM Mfg environment To be a great fit for the role: Understanding of Microsoft Office programs (Outlook and Excel) Customer focus
ability to keep needs of customer front of mind with every initiative Diligence in adhering to standard processes Excellent written and verbal communication Superior organizational skills How We Define Our Values and Why You Should Join Our Team: The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves. These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company. Collaborative Entrepreneurial Spirit Winning Through Customers Respects and Values People Expectations for Results High Ethical Standards, Openness, and Trust What's in it for you? (Comprehensive Benefit Package) Medical, Dental, and Vision 401k Retirement Plan Flexible Spending Paid Holidays The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Job Segment: Customer Service Representative, Sales Rep, Telemarketing, Inside Sales, Front End, Customer Service, Sales, Technology