Minnesota Staffing
Inside Sales Representative - Competency Center
Minnesota Staffing, Minneapolis, Minnesota, United States, 55443
Inside Customer Support Representative
The Inside Customer Support Rep acts as the internal first line contact for assigned customer accounts. They are responsible for general and specific tasks related to the effective execution and support of the end-to-end processes through account management and data analyzation. This position requires the following functions to meet customers' needs: data analysis, expediting, quoting, and quality assurance of all processes. Must be technologically savvy. Essential duties and responsibilities include: Working to meet all established key performance indicators (KPIs) Always representing the company professionally and courteously Partnering with the sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes Effective management of all customer's master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.) Proactively driving account management while executing tasks to support the sales process and move opportunities forward Collaborating professionally with cross-functional teams to identify and resolve customer issues Working to improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability Following company guidelines to establish selling prices and profit margins Actively researching profitability concerns Supporting in preparing continuous improvement reviews for our customers Working with established reporting tools for inventory review and new item additions Managing customer portals for demand, quote requests, and corrective actions Maintaining and building customer relationships to become a trusted consultative advisor Reading and deciphering customer prints to provide accurate customer quotes Recommending and identifying internal process improvements Responding timely to requests via all modes of communication (IE: phone, fax, email or chat) Up selling products and services through weekly sales or company promotions Performing other duties, as assigned Qualifications, skills & abilities: Bachelor's degree highly preferred High school diploma/GED Minimum 3 - 5 years customer service/inside sales or related experience is required Intermediate to advanced experience in Microsoft Outlook, Word, and PowerPoint Advanced Excel skills SAP skills are advantageous Ability to read and analyze customer purchase orders, drawings, and vendor-supplied reference material Ability to analyze data to make decisions and impacts for the customer Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations Must be able to verbalize thoughts and information via phone and in person clearly and concisely Excellent judgment and decision-making skills Ability to establish credibility, respect, and trust from internal colleagues and external customers Ability to keep employees motivated, create a team environment, and resolve conflict Must occasionally lift, carry or move up to 25 lbs. The Wurth Difference: Proactive supply chain solutions customized to your business, your industry Industrial products and services delivered with prompt, personal attention Inventory management solutions that keep your production line moving smoothly Complete program support from initial design, to implementation, training, to ongoing analysis Why Wurth: Maternity/paternal leave after 1 year of service Tuition reimbursement eligible after 1 year of service Health benefits and programs - medical, vision, dental, life insurance and more Additional benefits 401(k), short term disability, long term disability Paid time off, accrued per pay period, additional day earned per year of service 10 paid holidays Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The Inside Customer Support Rep acts as the internal first line contact for assigned customer accounts. They are responsible for general and specific tasks related to the effective execution and support of the end-to-end processes through account management and data analyzation. This position requires the following functions to meet customers' needs: data analysis, expediting, quoting, and quality assurance of all processes. Must be technologically savvy. Essential duties and responsibilities include: Working to meet all established key performance indicators (KPIs) Always representing the company professionally and courteously Partnering with the sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes Effective management of all customer's master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.) Proactively driving account management while executing tasks to support the sales process and move opportunities forward Collaborating professionally with cross-functional teams to identify and resolve customer issues Working to improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability Following company guidelines to establish selling prices and profit margins Actively researching profitability concerns Supporting in preparing continuous improvement reviews for our customers Working with established reporting tools for inventory review and new item additions Managing customer portals for demand, quote requests, and corrective actions Maintaining and building customer relationships to become a trusted consultative advisor Reading and deciphering customer prints to provide accurate customer quotes Recommending and identifying internal process improvements Responding timely to requests via all modes of communication (IE: phone, fax, email or chat) Up selling products and services through weekly sales or company promotions Performing other duties, as assigned Qualifications, skills & abilities: Bachelor's degree highly preferred High school diploma/GED Minimum 3 - 5 years customer service/inside sales or related experience is required Intermediate to advanced experience in Microsoft Outlook, Word, and PowerPoint Advanced Excel skills SAP skills are advantageous Ability to read and analyze customer purchase orders, drawings, and vendor-supplied reference material Ability to analyze data to make decisions and impacts for the customer Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations Must be able to verbalize thoughts and information via phone and in person clearly and concisely Excellent judgment and decision-making skills Ability to establish credibility, respect, and trust from internal colleagues and external customers Ability to keep employees motivated, create a team environment, and resolve conflict Must occasionally lift, carry or move up to 25 lbs. The Wurth Difference: Proactive supply chain solutions customized to your business, your industry Industrial products and services delivered with prompt, personal attention Inventory management solutions that keep your production line moving smoothly Complete program support from initial design, to implementation, training, to ongoing analysis Why Wurth: Maternity/paternal leave after 1 year of service Tuition reimbursement eligible after 1 year of service Health benefits and programs - medical, vision, dental, life insurance and more Additional benefits 401(k), short term disability, long term disability Paid time off, accrued per pay period, additional day earned per year of service 10 paid holidays Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities