DEPARTMENT OVERVIEW
We are committed to creating memories for guests who are here for unique non-baseball experiences. We focus on private and ticketed live events and strive to be at the forefront of Boston’s hospitality and tourism industry by giving thoughtful, gracious service to ensure our client’s vision comes to life and our guests enjoy unforgettable events in an iconic, distinctly Boston setting.
POSITION OVERVIEW
The Event Manager is the liaison between the client and/or planner, and Fenway Park operational departments. This role is responsible for managing all details with clients, planners, and vendors, while recognizing opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. The ideal candidate has an eye for detail, the ability to remain focused and gracious under pressure, excellent written and verbal communication skills, and a friendly and professional personality.
The base salary range for this position is $65,000 – $85,000 based on relevant experience. This position also qualifies for annual incentive pay and a comprehensive benefits package.
RESPONSIBILITIES
- Maintain strong relationships with clients and onsite personnel and ensure that event specifications are communicated and executed for a successful experience for the event planner and attendees.
- Able to manage large scale, ballpark-wide events and/or multiple events at one time while balancing workload for past and future events.
- Prepare event documentation and coordinate with sales, operations, and clients to ensure a consistent high level of service.
- Review sales contracts as well as other important information, including payment terms and special concessions, to ensure all deliverables are honored.
- Participate in site visits and planning meetings for upcoming groups.
- Supervise the event on site on the day of event, including liaison with catering, security, facilities, AV, etc.
- Responsible for securing payment information and managing all accounting processes and procedures.
- Solicit post‑event follow‑up and feedback from clients.
- Investigate, resolve, and track all client feedback and recommend improvements.
- Complete data entry and provide accurate record keeping in Tripleseat.
- Attend industry networking events regularly (Meet Boston, MPI, PCMA, NACE, GBCVB, ILEA) to represent Evergreen Fenway/Boston Red Sox, build relationships, and drive business.
CHARACTERISTICS / QUALIFICATIONS
- Bachelor’s degree required.
- Minimum of 3 years in hospitality or event services management role required.
- Prior work experience in fast‑paced, unstructured, frequently changing environments; hospitality or event industry experience highly desired.
- Excellent interpersonal skills with an outgoing and service‑focused personality.
- Confident and assertive, able to influence others effectively.
- High‑energy, creative individual.
- Motivated by customer feedback.
- Works well under pressure, able to multi‑task and organize.
- High level of intensity and commitment to providing exemplary customer service and professionalism.
- Ability to work adjusted office hours, including nights, weekends, and holidays to execute events.
- Proficient in Excel, Word, PowerPoint, Zoom, Outlook; experience with Salesforce, Tripleseat, Social Tables is a plus.
At the Boston Red Sox we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.