Technical Service Representative
U.S. Bankruptcy Court - District of CT, Waterbury, Connecticut, us, 06720
Element Solutions
Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation
Who are we looking for? We are seeking a customer-focused Technical Service Representative who combines strong technical knowledge with excellent interpersonal skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving technical challenges, and the ability to support customers with product applications and troubleshooting. You will play a key role in strengthening customer relationships and driving business growth through technical expertise.
What will you be doing?
Customer Support:
Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance.
On-Site Service:
Conduct customer visits to support product trials, installations, and performance evaluations.
Product Expertise:
Act as a subject matter expert on product performance and application processes.
Training & Education:
Deliver technical presentations and training sessions for customers and internal teams.
Problem Resolution:
Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction.
Documentation:
Prepare detailed reports on technical findings, trials, and recommendations.
Market Feedback:
Gather insights on customer needs and market trends to support product development and innovation.
Who are You?
Customer-Centric:
You prioritize customer success and build trust through reliable support.
Analytical:
You approach technical challenges logically and make data-driven decisions.
Clear Communicator:
You can explain complex technical concepts in a simple, understandable way.
Collaborative:
You work effectively with cross-functional teams and external partners.
Adaptable:
You thrive in a dynamic environment and can manage multiple priorities.
What competencies will you need?
Technical Knowledge:
Strong understanding of specialty chemicals, formulations, and application processes.
Problem-Solving Skills:
Ability to diagnose and resolve technical issues quickly and effectively.
Communication Skills:
Excellent verbal and written communication for customer interactions and reporting.
Project Management:
Ability to manage technical trials and service projects from start to finish.
Data Analysis:
Proficiency in analyzing performance data and drawing actionable insights.
Digital Literacy:
Familiarity with CRM systems, technical documentation tools, and Microsoft Office.
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Who are we looking for? We are seeking a customer-focused Technical Service Representative who combines strong technical knowledge with excellent interpersonal skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving technical challenges, and the ability to support customers with product applications and troubleshooting. You will play a key role in strengthening customer relationships and driving business growth through technical expertise.
What will you be doing?
Customer Support:
Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance.
On-Site Service:
Conduct customer visits to support product trials, installations, and performance evaluations.
Product Expertise:
Act as a subject matter expert on product performance and application processes.
Training & Education:
Deliver technical presentations and training sessions for customers and internal teams.
Problem Resolution:
Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction.
Documentation:
Prepare detailed reports on technical findings, trials, and recommendations.
Market Feedback:
Gather insights on customer needs and market trends to support product development and innovation.
Who are You?
Customer-Centric:
You prioritize customer success and build trust through reliable support.
Analytical:
You approach technical challenges logically and make data-driven decisions.
Clear Communicator:
You can explain complex technical concepts in a simple, understandable way.
Collaborative:
You work effectively with cross-functional teams and external partners.
Adaptable:
You thrive in a dynamic environment and can manage multiple priorities.
What competencies will you need?
Technical Knowledge:
Strong understanding of specialty chemicals, formulations, and application processes.
Problem-Solving Skills:
Ability to diagnose and resolve technical issues quickly and effectively.
Communication Skills:
Excellent verbal and written communication for customer interactions and reporting.
Project Management:
Ability to manage technical trials and service projects from start to finish.
Data Analysis:
Proficiency in analyzing performance data and drawing actionable insights.
Digital Literacy:
Familiarity with CRM systems, technical documentation tools, and Microsoft Office.
#J-18808-Ljbffr