Call Center Representative

Description:

Customer Service Representative - Pain Management Clinic

We are seeking a dedicated and compassionate Call Center Representative to join our Pain Management Clinic team. This role offers an excellent opportunity to contribute to patient care by providing exceptional support and ensuring smooth communication between patients and healthcare providers. If you are a motivated individual with strong communication skills and a desire to make a positive impact, we encourage you to apply.

Key Responsibilities:

• Answer incoming calls promptly and professionally, addressing patient inquiries and scheduling appointments
• Provide accurate information regarding clinic services, procedures, and policies
• Collect and verify patient information, ensuring confidentiality and compliance with healthcare regulations
• Assist patients with appointment rescheduling, cancellations, and follow-up instructions
• Document interactions accurately in the clinics electronic health record system
• Coordinate with healthcare providers and staff to facilitate patient care and communication
• Handle patient concerns with empathy and professionalism, escalating issues when necessary
• Maintain a high level of customer service and patient satisfaction

Join our team and be part of a supportive, patient-centered environment dedicated to improving quality of life. We offer opportunities for growth, ongoing training, and a collaborative workplace culture committed to excellence in healthcare delivery.

Requirements:

Skills and Qualifications:

• High school diploma or equivalent; additional healthcare or customer service training preferred
• Previous experience in a call center, healthcare setting, or customer service role is advantageous
• Medical terminology required
• Experience with EHR system preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to handle sensitive information with discretion and confidentiality
• Proficiency in using electronic health records and basic computer applications
• Compassionate, patient-focused attitude with problem-solving abilities
• Ability to work efficiently in a fast-paced environment

PI644b36cdd56a-31181-39494074