Michigan Staffing
Treasury Customer Service Representative 6-9
Michigan Staffing, Dimondale, Michigan, United States, 48821
Treasury Customer Service Representative
Are you looking for an exciting career opportunity? Do you thrive in a team-oriented environment, demonstrating customer service excellence to internal and external customers? If so, the Special Taxes Division may have the perfect opportunity for you within the Miscellaneous Taxes and Fees, and Tobacco Tax Unit where the following taxes and fees are processed: Airport Parking Tax, Beverage Container, Emergency 9-1-1 Service Enabling, Insurance Provider Assessment, Severance Tax on Oil or Gas, State Convention Facility Development, State Real Estate Transfer Tax, Tobacco Products Tax The Miscellaneous Taxes and Fees and Tobacco Tax unit is comprised of skilled team members who regularly adapt to new work tasks, projects, and statutory amendments, which result in changes to processes and procedures. This unit performs a broad range of activities including reviewing and processing forms received to ensure compliance with applicable statute, processing refunds, assessing delinquent liabilities, and sending correspondence to filers. This position supports the important work of the area, performs advanced functions for the unit, and promotes customer service excellence. The Special Taxes Division is committed to engaging employees, fostering growth, and providing learning and development opportunities. If the outlined responsibilities and the unit's culture sound like a good fit for you, please consider joining our team by applying today! Required Education and Experience: Education: Educational level typically acquired through completion of high school. Experience: Treasury Customer Service Representative 6: One year of experience responding to customer inquiries and resolving problems. Treasury Customer Service Representative 7: Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6. Treasury Customer Service Representative E8: Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7. Treasury Customer Service Representative 9: Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8. Additional Requirements and Information: Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.) Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed. This position is eligible for remote work up to five days per week, however selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview. Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075. Accommodations: If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator. State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions. Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child. Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day. Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums. Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if military pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual. Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income. Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify. Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan. Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs. Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek. Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky parkjust for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer. Updated: 2/28/24 01 TREACSR
Do you possess at least an educational level typically acquired through the completion of high school? Yes No 02 TREACSR - Please select your level of experience. None At least one year of experience responding to customer inquiries and resolving problems. At least two years of experience responding to customer inquiries and resolving problems. At least three years of experience responding to customer inquiries and resolving problems. At least four years of experience responding to customer inquiries and resolving problems. 03 How many years of work experience do you have responding to customer inquiries both verbal and written? None to less than one year One to three years Three to five years Five years or more 04 Briefly describe your work experience responding to customer inquiries both verbal and written. If you have no experience, please enter n/a. 05 Indicate if you have at least 1 year of experience
Are you looking for an exciting career opportunity? Do you thrive in a team-oriented environment, demonstrating customer service excellence to internal and external customers? If so, the Special Taxes Division may have the perfect opportunity for you within the Miscellaneous Taxes and Fees, and Tobacco Tax Unit where the following taxes and fees are processed: Airport Parking Tax, Beverage Container, Emergency 9-1-1 Service Enabling, Insurance Provider Assessment, Severance Tax on Oil or Gas, State Convention Facility Development, State Real Estate Transfer Tax, Tobacco Products Tax The Miscellaneous Taxes and Fees and Tobacco Tax unit is comprised of skilled team members who regularly adapt to new work tasks, projects, and statutory amendments, which result in changes to processes and procedures. This unit performs a broad range of activities including reviewing and processing forms received to ensure compliance with applicable statute, processing refunds, assessing delinquent liabilities, and sending correspondence to filers. This position supports the important work of the area, performs advanced functions for the unit, and promotes customer service excellence. The Special Taxes Division is committed to engaging employees, fostering growth, and providing learning and development opportunities. If the outlined responsibilities and the unit's culture sound like a good fit for you, please consider joining our team by applying today! Required Education and Experience: Education: Educational level typically acquired through completion of high school. Experience: Treasury Customer Service Representative 6: One year of experience responding to customer inquiries and resolving problems. Treasury Customer Service Representative 7: Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6. Treasury Customer Service Representative E8: Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7. Treasury Customer Service Representative 9: Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8. Additional Requirements and Information: Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.) Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed. This position is eligible for remote work up to five days per week, however selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview. Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075. Accommodations: If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator. State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions. Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child. Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day. Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums. Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if military pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual. Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income. Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify. Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan. Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs. Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek. Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky parkjust for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer. Updated: 2/28/24 01 TREACSR
Do you possess at least an educational level typically acquired through the completion of high school? Yes No 02 TREACSR - Please select your level of experience. None At least one year of experience responding to customer inquiries and resolving problems. At least two years of experience responding to customer inquiries and resolving problems. At least three years of experience responding to customer inquiries and resolving problems. At least four years of experience responding to customer inquiries and resolving problems. 03 How many years of work experience do you have responding to customer inquiries both verbal and written? None to less than one year One to three years Three to five years Five years or more 04 Briefly describe your work experience responding to customer inquiries both verbal and written. If you have no experience, please enter n/a. 05 Indicate if you have at least 1 year of experience