GHJ Search and Staffing
As a Call Center Representative with GHJ Search and Staffing, you will be the first point of contact for our clients' customers, providing professional support and resolving inquiries with efficiency and empathy.
This remote position offers the opportunity to build meaningful customer relationships while working from the comfort of your home. You'll be part of a supportive team dedicated to delivering exceptional service standards.
Key Responsibilities
Handle inbound and outbound customer calls professionally
Provide product information and service assistance
Address customer concerns and resolve issues effectively
Maintain positive customer relationships through excellent service
Operations & Support
Document customer interactions and transactions accurately
Follow communication procedures and guidelines
Escalate complex issues to appropriate departments
Meet personal and team performance metrics
Quality & Improvement
Participate in ongoing training and development
Provide feedback on process improvements
Stay updated on product knowledge and service protocols
Maintain confidentiality of customer information
Qualifications & Skills
Excellent verbal and written communication skills
1+ years of customer service or call center experience
High school diploma or equivalent (required)
Reliable high-speed internet connection for remote work
Basic computer literacy and typing skillsFamiliarity with CRM systems and call center software
Ability to navigate multiple systems simultaneously
Comfort with remote collaboration tools
Personal Attributes
Strong problem-solving and active listening skills
Patience and empathy when dealing with customers
Ability to work independently in a remote environment
Professional demeanor and positive attitude
Competitive Salary Package We offer compensation that is
20% above the current industry average
for Call Center Representatives, recognizing the value of skilled customer service professionals.
Remote Flexibility Work from anywhere with flexible scheduling options
Comprehensive health insurance for eligible employees
Training programs and advancement opportunities
Supportive Team Collaborative remote environment with regular team support
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This remote position offers the opportunity to build meaningful customer relationships while working from the comfort of your home. You'll be part of a supportive team dedicated to delivering exceptional service standards.
Key Responsibilities
Handle inbound and outbound customer calls professionally
Provide product information and service assistance
Address customer concerns and resolve issues effectively
Maintain positive customer relationships through excellent service
Operations & Support
Document customer interactions and transactions accurately
Follow communication procedures and guidelines
Escalate complex issues to appropriate departments
Meet personal and team performance metrics
Quality & Improvement
Participate in ongoing training and development
Provide feedback on process improvements
Stay updated on product knowledge and service protocols
Maintain confidentiality of customer information
Qualifications & Skills
Excellent verbal and written communication skills
1+ years of customer service or call center experience
High school diploma or equivalent (required)
Reliable high-speed internet connection for remote work
Basic computer literacy and typing skillsFamiliarity with CRM systems and call center software
Ability to navigate multiple systems simultaneously
Comfort with remote collaboration tools
Personal Attributes
Strong problem-solving and active listening skills
Patience and empathy when dealing with customers
Ability to work independently in a remote environment
Professional demeanor and positive attitude
Competitive Salary Package We offer compensation that is
20% above the current industry average
for Call Center Representatives, recognizing the value of skilled customer service professionals.
Remote Flexibility Work from anywhere with flexible scheduling options
Comprehensive health insurance for eligible employees
Training programs and advancement opportunities
Supportive Team Collaborative remote environment with regular team support
#J-18808-Ljbffr