Supr, Patient Access-Rev Cycle- UPMC Community Osteopathic

Job Title

Perform a wide variety of functions dependent on the needs of the department. Responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. Need to ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. Need to demonstrate the philosophies and core values of UPMC in performance of duties. Responsibilities: Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned. Oversees the 24/7, including weekends and holidays, operations of the on-site arrival staff which includes on call coverage, working vacant shifts, call offs and absences. Completes department schedule, weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manages overtime keeping within budgetary requirements. Participates in new associate meet & greets and interviews working with talent acquisition to finalize the hiring process. Collaborates with the manager and utilizes other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution. Develops and updates work specific procedural and policy documentation. Follows up on customer complaints and issues; ensures problem resolution and corrective action for long term solution. Fosters an environment that encourages associate growth and development. Serves as a coach, mentor, team builder and facilitator. Provides on call support to staff in the event of problems and/or staffing concerns. Serves as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring highest standards of data integrity is met. Identifies problems; defines alternatives and recommends practical efficient solutions. Participates in assigned committees, special project task and work groups as directed by department management. Represents department in the absence of the manager. Makes effective decisions within the scope of delegated authority. Responsible for training new associates and provides ongoing education and communication to staff. Reviews to ensure 100% compliance with uLearn requirements is met. Evaluates staff to ensure compliance with departmental competencies is met invoking additional training as needed. Supports and contributes to UPMC core values and guiding principles of your care. Our commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions, utilizing & modeling AIDET + promise. Qualifications: BS in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR HS/Equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required. Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions. Know insurance pre-certification/pre-authorization, managed care, Medicare/Medicaid and commercial insurance plans. Prior working experience on personal computers and various office equipment. Licensure, certifications, and clearances: Act 34 UPMC is an equal opportunity employer/disability/veteran