Serenity Healthcare
Overview
Ready to Make an Impact in Healthcare? Join Serenity. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people‑first approach. You don’t need a clinical background—just calm, clear communication and a drive to help others. The Role: Call Center Representative | Fort Worth, TX
As a Call Center Representative, you’ll connect with potential patients who want to start their healing journey but may feel uncertain. With empathy and confident follow up, you’ll gently guide them to book their first appointment, turning leads into lasting patient relationships. What You’ll Be Doing
Guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results‑driven follow‑up Schedule, adjust, and cancel appointments accurately Act as a liaison between established patients and their provider Collaborate with healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escape when needed Verify patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Requirements
High School Diploma or GED Proven experience in a high‑volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits
Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in‑house assessment) We cover 90% of medical, dental & vision 401(k) – because your future deserves self‑care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible shift hours Equal Opportunity Employer
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. Training
You will need to attend four consecutive 40‑hour weeks for training; after that you may choose full‑time or part‑time.
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Ready to Make an Impact in Healthcare? Join Serenity. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people‑first approach. You don’t need a clinical background—just calm, clear communication and a drive to help others. The Role: Call Center Representative | Fort Worth, TX
As a Call Center Representative, you’ll connect with potential patients who want to start their healing journey but may feel uncertain. With empathy and confident follow up, you’ll gently guide them to book their first appointment, turning leads into lasting patient relationships. What You’ll Be Doing
Guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results‑driven follow‑up Schedule, adjust, and cancel appointments accurately Act as a liaison between established patients and their provider Collaborate with healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escape when needed Verify patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Requirements
High School Diploma or GED Proven experience in a high‑volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits
Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in‑house assessment) We cover 90% of medical, dental & vision 401(k) – because your future deserves self‑care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible shift hours Equal Opportunity Employer
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. Training
You will need to attend four consecutive 40‑hour weeks for training; after that you may choose full‑time or part‑time.
#J-18808-Ljbffr