Position Overview
Leidos is seeking full-time
Mortgage Servicing Professionals
at the FHA Resource Center in Indianapolis, IN. Our Mortgage Customer Service team supports the U.S. Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
Benefits
Monday—Friday schedule with no weekend work
Access to benefits on day one, including medical and dental insurance, 401(k), life, AD&D, and voluntary disability plans
Immediate and ongoing training to support your success
Discounted Leidos stock purchase and other employee discounts
Company-wide career mobility
Company-sponsored Public Trust eligibility upon hire
Voluntary overtime may be available based on business needs
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
11 paid holidays per year
Job Opportunities
Full-time (30–40 hours a week)
10:00 a.m. – 6:30 p.m. ET in Indianapolis, IN (subject to change based on customer needs)
Responsibilities
Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client requests
Follow standard operating procedures for various topics, systems, and contact channels
Document all of your contacts in a database
Keep up to date on FHA mortgage processes and procedures
Qualifications for Success
The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time‑management skills and dependability
Strong written and verbal communication skills, including telephone etiquette
Keyboarding proficiency of at least 40 words per minute
Required Qualifications
High school diploma or General Educational Development (GED) certificate
Minimum of 2 years of mortgage servicing work history (e.g., loan servicing specialist, loss mitigation specialist)
Minimum of 1 year of contact center experience or telephone customer service experience
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ability to work an 8‑hour shift (including a 30‑minute lunch break), Monday–Friday, based on business needs
Desired Qualifications
FHA knowledge/experience
Contact Center experience (Omnichannel)
Additional Information The pay for this position is $18–$20 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through its wages and benefits.
EEO Statement All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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Mortgage Servicing Professionals
at the FHA Resource Center in Indianapolis, IN. Our Mortgage Customer Service team supports the U.S. Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
Benefits
Monday—Friday schedule with no weekend work
Access to benefits on day one, including medical and dental insurance, 401(k), life, AD&D, and voluntary disability plans
Immediate and ongoing training to support your success
Discounted Leidos stock purchase and other employee discounts
Company-wide career mobility
Company-sponsored Public Trust eligibility upon hire
Voluntary overtime may be available based on business needs
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
11 paid holidays per year
Job Opportunities
Full-time (30–40 hours a week)
10:00 a.m. – 6:30 p.m. ET in Indianapolis, IN (subject to change based on customer needs)
Responsibilities
Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client requests
Follow standard operating procedures for various topics, systems, and contact channels
Document all of your contacts in a database
Keep up to date on FHA mortgage processes and procedures
Qualifications for Success
The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time‑management skills and dependability
Strong written and verbal communication skills, including telephone etiquette
Keyboarding proficiency of at least 40 words per minute
Required Qualifications
High school diploma or General Educational Development (GED) certificate
Minimum of 2 years of mortgage servicing work history (e.g., loan servicing specialist, loss mitigation specialist)
Minimum of 1 year of contact center experience or telephone customer service experience
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ability to work an 8‑hour shift (including a 30‑minute lunch break), Monday–Friday, based on business needs
Desired Qualifications
FHA knowledge/experience
Contact Center experience (Omnichannel)
Additional Information The pay for this position is $18–$20 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through its wages and benefits.
EEO Statement All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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