Upgrade Resources
Customer Service Representative
Upgrade Resources, Kansas City, Missouri, United States, 64101
Job Title: Customer Service Representative
Location:
Kansas City, MO (On-site) Employment Type:
Full-Time Salary:
$20.00 - $25.00 hourly
Company Introduction This organization is a leader in precision-engineered components and supply chain solutions for aerospace, defense, semiconductor, medical, and energy industries. With decades of technical expertise and a nationwide engineering and manufacturing network, it helps partners improve product reliability, reduce risk, and maintain the highest quality standards.
Role Overview We are seeking a Customer Service Representative to support daily customer interactions and order processing in a fast-paced industrial/manufacturing environment. This role is fully onsite and plays a critical part in ensuring accurate order entry, timely follow-up, and excellent customer service.
Core Responsibilities
Answer inbound customer calls and emails in a professional and timely manner
Enter customer orders accurately into internal systems
Process and manage customer orders from start to completion
Follow up with customers regarding order status, delivery timelines, and updates
Coordinate with internal teams to resolve order issues or questions
Maintain accurate customer and order records
Provide consistent, high-quality customer support
Required Background
Prior experience in customer service, order processing, or administrative support
Strong attention to detail and accuracy
Comfortable handling phone-based customer interactions
Basic computer skills and ability to learn internal systems
Reliable, punctual, and able to work onsite during scheduled hours
Experience in manufacturing, industrial supply, or distribution environments
Familiarity with ERP or order entry systems
Customer service experience supporting technical or product-based orders
Competitive salary plus performance-based incentives
Comprehensive medical, dental, and vision insurance options
Company-paid life, AD&D, and long-term disability insurance
401(k) retirement plan with employer contributions
Paid time off and company holidays starting upon hire
Employee Assistance Program (EAP)
Cell phone allowance or company-provided phone
Career growth opportunities in a rapidly expanding company
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Kansas City, MO (On-site) Employment Type:
Full-Time Salary:
$20.00 - $25.00 hourly
Company Introduction This organization is a leader in precision-engineered components and supply chain solutions for aerospace, defense, semiconductor, medical, and energy industries. With decades of technical expertise and a nationwide engineering and manufacturing network, it helps partners improve product reliability, reduce risk, and maintain the highest quality standards.
Role Overview We are seeking a Customer Service Representative to support daily customer interactions and order processing in a fast-paced industrial/manufacturing environment. This role is fully onsite and plays a critical part in ensuring accurate order entry, timely follow-up, and excellent customer service.
Core Responsibilities
Answer inbound customer calls and emails in a professional and timely manner
Enter customer orders accurately into internal systems
Process and manage customer orders from start to completion
Follow up with customers regarding order status, delivery timelines, and updates
Coordinate with internal teams to resolve order issues or questions
Maintain accurate customer and order records
Provide consistent, high-quality customer support
Required Background
Prior experience in customer service, order processing, or administrative support
Strong attention to detail and accuracy
Comfortable handling phone-based customer interactions
Basic computer skills and ability to learn internal systems
Reliable, punctual, and able to work onsite during scheduled hours
Experience in manufacturing, industrial supply, or distribution environments
Familiarity with ERP or order entry systems
Customer service experience supporting technical or product-based orders
Competitive salary plus performance-based incentives
Comprehensive medical, dental, and vision insurance options
Company-paid life, AD&D, and long-term disability insurance
401(k) retirement plan with employer contributions
Paid time off and company holidays starting upon hire
Employee Assistance Program (EAP)
Cell phone allowance or company-provided phone
Career growth opportunities in a rapidly expanding company
#J-18808-Ljbffr