Retail Keyholder
Lead daily store operations and customer service to consistently meet sales goals
Location: Newport Beach, California, United States
Job Tags: Operations
About The Role Fashionphile Retail Keyholder Fashionphile is more than just fashion — we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity The Retail Keyholder plays a vital role in supporting store operations by assisting in daily responsibilities, ensuring excellent customer service, and upholding company policies and procedures. Responsibilities include:
Opening and closing the store in accordance with company procedures, ensuring security and safety protocols are followed
Leading by example in delivering exceptional customer service and achieving sales goals
Supporting store leadership in overseeing daily operations, including cash handling, merchandising, and inventory control
Serving as a point of contact for store associates, providing guidance, support, and problem resolution during shifts
Assisting in training and onboarding of new team members
Addressing customer concerns promptly and professionally, escalating issues to management when necessary
Contributing to a positive team environment by motivating and recognizing team performance
What We're Looking For
Previous retail experience; lead or keyholder responsibilities preferred
Strong communication, problem-solving, and interpersonal skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Dependable, punctual, and able to work flexible schedules, including evenings, weekends, and holidays
Basic math and cash-handling skills
Tech savvy with the ability to work with multiple tech devices, google drive and apple products
Ability to stand for extended periods and move throughout the sales floor
What We Offer
Medical, dental and vision coverage
FSA options for medical, dependent care & commuter benefits
Paid time off, paid sick time, and paid holidays
401(k) with generous match program
Free life insurance and AD&D
Long-term disability insurance
Employee discount
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Job Tags: Operations
About The Role Fashionphile Retail Keyholder Fashionphile is more than just fashion — we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity The Retail Keyholder plays a vital role in supporting store operations by assisting in daily responsibilities, ensuring excellent customer service, and upholding company policies and procedures. Responsibilities include:
Opening and closing the store in accordance with company procedures, ensuring security and safety protocols are followed
Leading by example in delivering exceptional customer service and achieving sales goals
Supporting store leadership in overseeing daily operations, including cash handling, merchandising, and inventory control
Serving as a point of contact for store associates, providing guidance, support, and problem resolution during shifts
Assisting in training and onboarding of new team members
Addressing customer concerns promptly and professionally, escalating issues to management when necessary
Contributing to a positive team environment by motivating and recognizing team performance
What We're Looking For
Previous retail experience; lead or keyholder responsibilities preferred
Strong communication, problem-solving, and interpersonal skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Dependable, punctual, and able to work flexible schedules, including evenings, weekends, and holidays
Basic math and cash-handling skills
Tech savvy with the ability to work with multiple tech devices, google drive and apple products
Ability to stand for extended periods and move throughout the sales floor
What We Offer
Medical, dental and vision coverage
FSA options for medical, dependent care & commuter benefits
Paid time off, paid sick time, and paid holidays
401(k) with generous match program
Free life insurance and AD&D
Long-term disability insurance
Employee discount
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