Zachary Piper Solutions
is seeking a
Service Desk Lead
for a leading provider of digital transformation and technology services, offering solutions such as cloud, cybersecurity, managed mobility, application development, and digital modernization for commercial enterprises and federal, state, and local government agencies.
This position will be on‑site in Brunswick, GA five days a week!
Responsibilities of the Service Desk Lead include:
Lead Service Desk and Workspace Support operations in alignment with ITIL best practices.
Oversee incident, request, problem, and knowledge management leveraging Ivanti platforms.
Ensure swift response and support continuity during live training events and surge periods.
Advance service maturity by developing and executing Continual Service Improvement Plans.
Manage staffing, escalation handling, performance metrics, and overall user experience.
Act as the primary liaison between IT operations and FLETC leadership.
Qualifications for the Service Desk Lead include:
Demonstrated leadership and team‑building capabilities within an IT support setting.
Proficient in ITIL‑driven service design and operational management practices.
Strong customer‑focused mindset with experience overseeing client‑facing support functions.
Exceptional written and verbal communication skills, including presenting to senior stakeholders and government audiences.
ITIL v3 or v4 Foundations certified.
HDI certification (or comparable service desk leadership credential).
Compensation for the Service Desk Lead include:
Salary Range: $80,000 - $90,000
Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays
This job opens for applications on
[1.20.26] . Applications for this job will be accepted for at least 30 days from the posting date.
#LI-MR1 #LI-ON-SITE
Keywords:
IT Service Desk Leadership • IT Support Management • ITIL‑Aligned Operations • ITIL Service Design • ITIL Operations Management • Incident Management • Request Management • Problem Management • Knowledge Management • Ivanti Service Management • Ivanti Neurons • High‑Tempo Training Support • Rapid Response Operations • Surge Support • Continual Service Improvement (CSI) • Service Maturity Development • Staffing Management • Escalation Management • Performance Metrics • User Experience Optimization • Client‑Facing Support • Customer Service Excellence • Government Stakeholder Engagement • Senior Leadership Communication • ITIL v3 Foundations • ITIL v4 Foundations • HDI Certification • Service Desk Leadership Certification • Cross‑Functional Collaboration • IT Operations Liaison • Organizational Communication • Team Building • Technical Leadership • Support Operations Strategy • Workflow Optimization • Process Improvement • IT Support Environment Management
#J-18808-Ljbffr
is seeking a
Service Desk Lead
for a leading provider of digital transformation and technology services, offering solutions such as cloud, cybersecurity, managed mobility, application development, and digital modernization for commercial enterprises and federal, state, and local government agencies.
This position will be on‑site in Brunswick, GA five days a week!
Responsibilities of the Service Desk Lead include:
Lead Service Desk and Workspace Support operations in alignment with ITIL best practices.
Oversee incident, request, problem, and knowledge management leveraging Ivanti platforms.
Ensure swift response and support continuity during live training events and surge periods.
Advance service maturity by developing and executing Continual Service Improvement Plans.
Manage staffing, escalation handling, performance metrics, and overall user experience.
Act as the primary liaison between IT operations and FLETC leadership.
Qualifications for the Service Desk Lead include:
Demonstrated leadership and team‑building capabilities within an IT support setting.
Proficient in ITIL‑driven service design and operational management practices.
Strong customer‑focused mindset with experience overseeing client‑facing support functions.
Exceptional written and verbal communication skills, including presenting to senior stakeholders and government audiences.
ITIL v3 or v4 Foundations certified.
HDI certification (or comparable service desk leadership credential).
Compensation for the Service Desk Lead include:
Salary Range: $80,000 - $90,000
Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays
This job opens for applications on
[1.20.26] . Applications for this job will be accepted for at least 30 days from the posting date.
#LI-MR1 #LI-ON-SITE
Keywords:
IT Service Desk Leadership • IT Support Management • ITIL‑Aligned Operations • ITIL Service Design • ITIL Operations Management • Incident Management • Request Management • Problem Management • Knowledge Management • Ivanti Service Management • Ivanti Neurons • High‑Tempo Training Support • Rapid Response Operations • Surge Support • Continual Service Improvement (CSI) • Service Maturity Development • Staffing Management • Escalation Management • Performance Metrics • User Experience Optimization • Client‑Facing Support • Customer Service Excellence • Government Stakeholder Engagement • Senior Leadership Communication • ITIL v3 Foundations • ITIL v4 Foundations • HDI Certification • Service Desk Leadership Certification • Cross‑Functional Collaboration • IT Operations Liaison • Organizational Communication • Team Building • Technical Leadership • Support Operations Strategy • Workflow Optimization • Process Improvement • IT Support Environment Management
#J-18808-Ljbffr