MRI Software is seeking a
Functional Consultant
to support implementations and software troubleshooting with our MRI Angus clients! A great fit would have high initiative, self-motivation, and enthusiasm, along with strong professionalism and customer satisfaction orientation!
Ideal candidates would be hybrid into our
Cleveland OH office
(3 days a week) or
Toronto Canada office
(2 days twice a month).
Responsibilities This position is responsible for implementing MRI’s Angus application and providing software consulting services for existing and new clients throughout North America. For someone with at least 2–3 years business experience, this role will allow the successful applicant to eventually develop their career into a subject matter expert on implementations, being central to leading discussions and recommendations. This role allows a degree of responsibility, and the successful applicant will be able to run projects from start to finish. Additionally, this position will train clients on the use of MRI applications, with special attention on guiding clients to apply best practice.
Role The successful candidate must be capable of leading and participating in working sessions with client’s personnel to facilitate technology‑based solutions to business problems. This role will be a billable consultant, meaning you would track and bill your time, keeping metrics of utilization. This person must be a team player as there are many key stakeholders across the business that work together towards successful implementations. Key areas of responsibility are:
Manage the entire post‑sales process, from onboarding, training, adoption, and relationship building
Ensure an exceptional experience for all clients and work to ensure product adoption and relationship growth
Increase retention and revenue growth with health checks and top‑of‑class service
Work with clients to gather their requirements and implement the system
Advise clients on industry best practices
Follow business documentation including training material
Assist clients in configuration, testing, training, and launch
Onboard new client implementation and delivery of a fully configured system
Support in the management of the client and project timelines, risks, and actively resolve project‑related issues as they arise
Train an individual client or a group of clients
Follow software implementation strategies and coordinate associated tasks and resources required to successfully implement client services
Work with a varied number of clients in different specialized sectors
Any other tasks as required
Requirements
Degree in IT, Business, Finance, Math’s, or Accounting is preferred
Experience in business, knowledge of commercial real estate market, and SaaS would be advantageous
Experience in implementing Windows Server based web application would be advantageous
Experience working with Microsoft SQL Server and SQL query language at a basic level
Effective communication skills
Ability to reason logically and provide innovative solutions
Strong verbal and written communication skills
Good problem‑solving skills and tenacity to resolve them
Good understanding of software implementation methodology
Confident with training or training delivery
Competency in Excel, Word, PowerPoint
Perks
Join our employee‑led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
Invest in our competitive 401k plan and help set you up for your future
Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
Enjoy a fantastic work‑life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
Further your professional development and growth with our generous Tuition Reimbursement offerings
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
About Us From the day we opened our doors, MRI Software has built flexible, game‑changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people‑first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Growth Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
#J-18808-Ljbffr
Functional Consultant
to support implementations and software troubleshooting with our MRI Angus clients! A great fit would have high initiative, self-motivation, and enthusiasm, along with strong professionalism and customer satisfaction orientation!
Ideal candidates would be hybrid into our
Cleveland OH office
(3 days a week) or
Toronto Canada office
(2 days twice a month).
Responsibilities This position is responsible for implementing MRI’s Angus application and providing software consulting services for existing and new clients throughout North America. For someone with at least 2–3 years business experience, this role will allow the successful applicant to eventually develop their career into a subject matter expert on implementations, being central to leading discussions and recommendations. This role allows a degree of responsibility, and the successful applicant will be able to run projects from start to finish. Additionally, this position will train clients on the use of MRI applications, with special attention on guiding clients to apply best practice.
Role The successful candidate must be capable of leading and participating in working sessions with client’s personnel to facilitate technology‑based solutions to business problems. This role will be a billable consultant, meaning you would track and bill your time, keeping metrics of utilization. This person must be a team player as there are many key stakeholders across the business that work together towards successful implementations. Key areas of responsibility are:
Manage the entire post‑sales process, from onboarding, training, adoption, and relationship building
Ensure an exceptional experience for all clients and work to ensure product adoption and relationship growth
Increase retention and revenue growth with health checks and top‑of‑class service
Work with clients to gather their requirements and implement the system
Advise clients on industry best practices
Follow business documentation including training material
Assist clients in configuration, testing, training, and launch
Onboard new client implementation and delivery of a fully configured system
Support in the management of the client and project timelines, risks, and actively resolve project‑related issues as they arise
Train an individual client or a group of clients
Follow software implementation strategies and coordinate associated tasks and resources required to successfully implement client services
Work with a varied number of clients in different specialized sectors
Any other tasks as required
Requirements
Degree in IT, Business, Finance, Math’s, or Accounting is preferred
Experience in business, knowledge of commercial real estate market, and SaaS would be advantageous
Experience in implementing Windows Server based web application would be advantageous
Experience working with Microsoft SQL Server and SQL query language at a basic level
Effective communication skills
Ability to reason logically and provide innovative solutions
Strong verbal and written communication skills
Good problem‑solving skills and tenacity to resolve them
Good understanding of software implementation methodology
Confident with training or training delivery
Competency in Excel, Word, PowerPoint
Perks
Join our employee‑led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
Invest in our competitive 401k plan and help set you up for your future
Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
Enjoy a fantastic work‑life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
Further your professional development and growth with our generous Tuition Reimbursement offerings
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
About Us From the day we opened our doors, MRI Software has built flexible, game‑changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people‑first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Growth Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
#J-18808-Ljbffr