Boca Recovery Center
Boca Recovery Center Website
Location:
On Site - Boca Raton, Florida
Department:
Admissions
Reports to:
Director of Admissions
Salary:
Competitive, based on experience
About Boca Recovery Center Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co‑occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence‑based clinical care in a supportive, structured environment. Our team is committed to providing trauma‑informed, client‑centered services that promote lasting recovery.
Position Overview We are seeking a highly organized and compassionate Admissions Representative to support our facility's admissions operations. This key role serves as the initial point of contact for patients, families, and referral sources, ensuring a seamless admissions process and providing critical information that supports informed treatment decisions. The Admissions Representative will manage inquiry calls, conduct initial screenings, and maintain accurate data entry into Salesforce and other systems while representing Boca Recovery Center in a professional, empathetic manner.
Key Responsibilities
Admissions Process Oversight
Conduct initial telephone screenings of potential patients and referral sources to ensure alignment with program admission criteria
Effectively manage inbound inquiry calls, answering questions about the treatment program, admissions process, and what to expect during treatment
Provide patients and families with information to assist in decision‑making, preparing for admission, and understanding the treatment experience
Overcome client or family objections by identifying concerns and offering supportive resolutions
Communication & Data Management
Input accurate demographic and admissions data into Salesforce and maintain up‑to‑date lead tracking, opportunity status, and follow‑up call logs
Utilize Salesforce lead rating system and ensure proper notation for wrong numbers and other relevant updates
Respond to emails and communications in a timely and professional manner
Ensure all calls and messages are answered courteously, routed appropriately, and documented accurately
Professional Representation & Relationship Building
Represent the facility to potential patients, referral sources, and agencies in a professional, compassionate manner that reflects positively on Boca Recovery Center and its staff
Build rapport with clients and families during the admissions process to create a positive first impression and support engagement
Collaborate closely with the multidisciplinary team to support the admissions process and coordinate seamless handoffs
Compliance & Confidentiality
Protect the confidentiality of patients and staff in compliance with federal, state, and facility privacy policies and procedures
Access Protected Health Information (PHI) only as necessary to perform job duties
Report any concerns regarding patient privacy policies to supervisors without fear of retaliation
Demonstrate compliance with knowledge and competencies related to:
Addiction and substance use disorders
Dual‑diagnosis issues
Trauma‑informed care
Suicidality/Homicide response procedures based on role
Other Duties
Demonstrate willingness to accept and utilize supervision, address supervisor‑identified concerns, and complete all tasks with a high standard of quality
Perform additional tasks as assigned by the supervisor
Qualifications/Required Experience
At least one year of experience coordinating patient admissions in a chemical dependency treatment setting preferred
Strong knowledge of addiction treatment modalities, including 12‑Step Recovery programs
Ability to work collaboratively within a multidisciplinary team
Exceptional interpersonal, communication, and problem‑solving skills
Proven organizational abilities and attention to detail, with the capacity to manage multiple tasks efficiently
Competency in data entry and CRM systems, preferably Salesforce
Understanding of HIPAA compliance and confidentiality requirements
Requirements
At least one year of coordinating patient admissions in a chemical dependency treatment setting preferred
Knowledge of addictions
Ability to interact with a multidisciplinary team to assist in facets of the recovery program relating to physical health
Knowledge of the 12‑Step Recovery program
Knowledge of alcohol and other drugs/substance abuse
Benefits
Health Insurance
Retirement Plans
Disability Coverage
Paid Time Off
Continuing Education & Professional Development Opportunities
Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission‑driven environment focused on recovery and wellness.
#J-18808-Ljbffr
On Site - Boca Raton, Florida
Department:
Admissions
Reports to:
Director of Admissions
Salary:
Competitive, based on experience
About Boca Recovery Center Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co‑occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence‑based clinical care in a supportive, structured environment. Our team is committed to providing trauma‑informed, client‑centered services that promote lasting recovery.
Position Overview We are seeking a highly organized and compassionate Admissions Representative to support our facility's admissions operations. This key role serves as the initial point of contact for patients, families, and referral sources, ensuring a seamless admissions process and providing critical information that supports informed treatment decisions. The Admissions Representative will manage inquiry calls, conduct initial screenings, and maintain accurate data entry into Salesforce and other systems while representing Boca Recovery Center in a professional, empathetic manner.
Key Responsibilities
Admissions Process Oversight
Conduct initial telephone screenings of potential patients and referral sources to ensure alignment with program admission criteria
Effectively manage inbound inquiry calls, answering questions about the treatment program, admissions process, and what to expect during treatment
Provide patients and families with information to assist in decision‑making, preparing for admission, and understanding the treatment experience
Overcome client or family objections by identifying concerns and offering supportive resolutions
Communication & Data Management
Input accurate demographic and admissions data into Salesforce and maintain up‑to‑date lead tracking, opportunity status, and follow‑up call logs
Utilize Salesforce lead rating system and ensure proper notation for wrong numbers and other relevant updates
Respond to emails and communications in a timely and professional manner
Ensure all calls and messages are answered courteously, routed appropriately, and documented accurately
Professional Representation & Relationship Building
Represent the facility to potential patients, referral sources, and agencies in a professional, compassionate manner that reflects positively on Boca Recovery Center and its staff
Build rapport with clients and families during the admissions process to create a positive first impression and support engagement
Collaborate closely with the multidisciplinary team to support the admissions process and coordinate seamless handoffs
Compliance & Confidentiality
Protect the confidentiality of patients and staff in compliance with federal, state, and facility privacy policies and procedures
Access Protected Health Information (PHI) only as necessary to perform job duties
Report any concerns regarding patient privacy policies to supervisors without fear of retaliation
Demonstrate compliance with knowledge and competencies related to:
Addiction and substance use disorders
Dual‑diagnosis issues
Trauma‑informed care
Suicidality/Homicide response procedures based on role
Other Duties
Demonstrate willingness to accept and utilize supervision, address supervisor‑identified concerns, and complete all tasks with a high standard of quality
Perform additional tasks as assigned by the supervisor
Qualifications/Required Experience
At least one year of experience coordinating patient admissions in a chemical dependency treatment setting preferred
Strong knowledge of addiction treatment modalities, including 12‑Step Recovery programs
Ability to work collaboratively within a multidisciplinary team
Exceptional interpersonal, communication, and problem‑solving skills
Proven organizational abilities and attention to detail, with the capacity to manage multiple tasks efficiently
Competency in data entry and CRM systems, preferably Salesforce
Understanding of HIPAA compliance and confidentiality requirements
Requirements
At least one year of coordinating patient admissions in a chemical dependency treatment setting preferred
Knowledge of addictions
Ability to interact with a multidisciplinary team to assist in facets of the recovery program relating to physical health
Knowledge of the 12‑Step Recovery program
Knowledge of alcohol and other drugs/substance abuse
Benefits
Health Insurance
Retirement Plans
Disability Coverage
Paid Time Off
Continuing Education & Professional Development Opportunities
Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission‑driven environment focused on recovery and wellness.
#J-18808-Ljbffr