When you join TQL as a Claims Representative you will play a key role in protecting our business and customers. In this position, you will own an evolving portfolio of cargo claims from start to finish, resolving them through investigating issues and working with carriers, customers and insurance partners to resolve claims quickly and accurately.
The Claims team is a critical part of TQL’s commitment to reliability, service excellence, and trust in the fast-paced logistics industry. When unexpected disruptions occur, this group ensures swift resolution, minimizing financial impact, and preserving long-standing customer relationships through efficient, transparent claims management.
Who we’re looking for:
You’re highly detail-oriented with a strong focus on accuracy
You communicate clearly and professionally
You have solid problem-solving and investigation skills
You make sound decisions independently while collaborating closely with your team
You bring a customer-first mindset and build strong relationships
You’re comfortable working in a fast-paced environment with changing priorities
You have some professional experience in an office environment, customer service, claims, or insurance
What you’ll do:
Investigate reported cargo claims and determine validity
Manage documentation, submission, and communication for each claim in your portfolio
Follow up with carriers, insurance partners, and internal and external customers to drive timely resolutions
Gather all required documents and information to file, review, and resolve claims
Serve as the point of contact for internal teams and external partners regarding claim status
Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers or shippers
Work with Accounting and Collections teams to resolve carrier and customer accounting issues related to claims
What’s in it for you:
Compensation starting at $17.50 - $22 per hour, depending on experience
Outstanding career growth potential
with structured paths for advancement
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work
with 800+ lifetime workplace award wins
Where you’ll be:
4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
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The Claims team is a critical part of TQL’s commitment to reliability, service excellence, and trust in the fast-paced logistics industry. When unexpected disruptions occur, this group ensures swift resolution, minimizing financial impact, and preserving long-standing customer relationships through efficient, transparent claims management.
Who we’re looking for:
You’re highly detail-oriented with a strong focus on accuracy
You communicate clearly and professionally
You have solid problem-solving and investigation skills
You make sound decisions independently while collaborating closely with your team
You bring a customer-first mindset and build strong relationships
You’re comfortable working in a fast-paced environment with changing priorities
You have some professional experience in an office environment, customer service, claims, or insurance
What you’ll do:
Investigate reported cargo claims and determine validity
Manage documentation, submission, and communication for each claim in your portfolio
Follow up with carriers, insurance partners, and internal and external customers to drive timely resolutions
Gather all required documents and information to file, review, and resolve claims
Serve as the point of contact for internal teams and external partners regarding claim status
Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers or shippers
Work with Accounting and Collections teams to resolve carrier and customer accounting issues related to claims
What’s in it for you:
Compensation starting at $17.50 - $22 per hour, depending on experience
Outstanding career growth potential
with structured paths for advancement
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work
with 800+ lifetime workplace award wins
Where you’ll be:
4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
#J-18808-Ljbffr