Position Overview
This position reports directly to the store manager. Counter I is required to perform any or all duties of a General Store Staff as assigned by management (using a company provided vehicle to deliver or pick up parts and merchandise from company customers and vendors, handle incoming and outgoing merchandise in a timely manner, keep store and facility clean, safe, and organized), along with totaling bill, accepting payment, and providing excellent customer service in a retail store environment.
Primary Job Functions
Greet each customer in a timely manner and answer the telephone within three (3) rings
Answer each customer’s questions regarding price, availability and function of merchandise
Obtain merchandise from shelf for customer or receives any merchandise selected from shelf by customer and creates invoice
Obtain merchandise requested by customer or receives merchandise selected by customer
Ensure that each customer receives outstanding customer service by providing a friendly environment, which includes, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
Totals price and tax on merchandise purchased by customer to determine bill
Accepts payment and makes change
Wraps or bags merchandise for customers
Obtains signature on charge invoices and accepts payment and makes change on cash invoices
Correctly places any special orders as required by customer
Balances cash drawer at the end of the shift (if necessary)
Stock shelves, counters, or tables with merchandise
Sets up advertising displays or arranges merchandise on counters or tables to promote sales
Stamps, marks, or tags price on merchandise
Bags or boxes orders accordingly
Ensure outgoing transfers are processed properly and timely
Cleans shelves, counters, or tables
Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with all OSHA and company safety procedures, rules, and regulations
May have custodial duties including sweeping warehouse/showroom regularly, dusting shelves as needed, organizing merchandise, cleaning and stocking rest rooms as needed, and keeping all aisles clear with no merchandise on the floor
Present a good image of the company through proper dress and attitude
Must participate in and complete sponsored and supported training
Attends training or uses electronic media to increase product knowledge
Performs other duties and assignments as directed by management
Maintain grounds and parking lot
Maintain a satisfactory attendance record and appearance
Qualifications
Ability to work well with others and assist customer cooperatively and courteously
Exemplary company work recorded, including attendance
Must be able to work in a high paced, busy atmosphere
Related experience in the auto parts industry preferred
Must be able to follow oral and written instructions
Must have basic math skills including addition, subtraction, multiplication and division
Ability to read and write in English
Must successfully complete background and criminal history checks
Must pass a physical, human performance evaluation and a drug test
Good understanding of and adherence to company policies and procedures
Must maintain regular and prompt attendance
Attitude that supports the Company’s goals and values
Education Requirements
High school diploma or general education degree (GED); or equivalent combination of education and experience
Certification Requirements
Completed ASE counterman I training course
Meets all requirements to qualify for inclusion on AOC Approved Driver List
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Primary Job Functions
Greet each customer in a timely manner and answer the telephone within three (3) rings
Answer each customer’s questions regarding price, availability and function of merchandise
Obtain merchandise from shelf for customer or receives any merchandise selected from shelf by customer and creates invoice
Obtain merchandise requested by customer or receives merchandise selected by customer
Ensure that each customer receives outstanding customer service by providing a friendly environment, which includes, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
Totals price and tax on merchandise purchased by customer to determine bill
Accepts payment and makes change
Wraps or bags merchandise for customers
Obtains signature on charge invoices and accepts payment and makes change on cash invoices
Correctly places any special orders as required by customer
Balances cash drawer at the end of the shift (if necessary)
Stock shelves, counters, or tables with merchandise
Sets up advertising displays or arranges merchandise on counters or tables to promote sales
Stamps, marks, or tags price on merchandise
Bags or boxes orders accordingly
Ensure outgoing transfers are processed properly and timely
Cleans shelves, counters, or tables
Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with all OSHA and company safety procedures, rules, and regulations
May have custodial duties including sweeping warehouse/showroom regularly, dusting shelves as needed, organizing merchandise, cleaning and stocking rest rooms as needed, and keeping all aisles clear with no merchandise on the floor
Present a good image of the company through proper dress and attitude
Must participate in and complete sponsored and supported training
Attends training or uses electronic media to increase product knowledge
Performs other duties and assignments as directed by management
Maintain grounds and parking lot
Maintain a satisfactory attendance record and appearance
Qualifications
Ability to work well with others and assist customer cooperatively and courteously
Exemplary company work recorded, including attendance
Must be able to work in a high paced, busy atmosphere
Related experience in the auto parts industry preferred
Must be able to follow oral and written instructions
Must have basic math skills including addition, subtraction, multiplication and division
Ability to read and write in English
Must successfully complete background and criminal history checks
Must pass a physical, human performance evaluation and a drug test
Good understanding of and adherence to company policies and procedures
Must maintain regular and prompt attendance
Attitude that supports the Company’s goals and values
Education Requirements
High school diploma or general education degree (GED); or equivalent combination of education and experience
Certification Requirements
Completed ASE counterman I training course
Meets all requirements to qualify for inclusion on AOC Approved Driver List
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