Overview
The Greenspire Leasing and Resident Services Consultant is responsible for achieving occupancy and retention goals through various leasing activities while also ensuring positive resident relationships.
Responsibilities
Demonstrate an understanding of pricing, floor plans, amenities, and other offerings the community provides while touring prospects
Manage the leasing process by following up on current prospects and process applications accurately for move ins
Create and maintain ongoing superior customer service relationships with potential and current residents
Maintain accurate/organized records and resident files
Handle incoming phone calls from prospective new residents and current residents
Increase resident retention by assisting in outreach efforts and assisting in planning resident activities
Contact residents regarding renewal and assist in obtaining lease signatures
Education and/or Experience
High school diploma or equivalent required
1 year + customer service experience preferred
Other Skills and Abilities
A great attitude, focused on creating an excellent residential experience
Strong communication skills, with the ability to effectively communicate with residents and vendors
Ability to work evenings and weekends when needed
Basic understanding and ability to use Microsoft Office products
Physical Requirements The work environment described here represents what the employee encounters while performing the essential functions of this job. The employee regularly works in a well-lighted, temperature controlled, and smoke-free environment. The noise level is moderate and there is minimal risk of exposure to harmful substances. This job is performed with prolonged periods of sitting at a desk and working on a computer. Must be able to occasionally lift up to 15 pounds and walk around property (including up and down stairs) for tours.
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Responsibilities
Demonstrate an understanding of pricing, floor plans, amenities, and other offerings the community provides while touring prospects
Manage the leasing process by following up on current prospects and process applications accurately for move ins
Create and maintain ongoing superior customer service relationships with potential and current residents
Maintain accurate/organized records and resident files
Handle incoming phone calls from prospective new residents and current residents
Increase resident retention by assisting in outreach efforts and assisting in planning resident activities
Contact residents regarding renewal and assist in obtaining lease signatures
Education and/or Experience
High school diploma or equivalent required
1 year + customer service experience preferred
Other Skills and Abilities
A great attitude, focused on creating an excellent residential experience
Strong communication skills, with the ability to effectively communicate with residents and vendors
Ability to work evenings and weekends when needed
Basic understanding and ability to use Microsoft Office products
Physical Requirements The work environment described here represents what the employee encounters while performing the essential functions of this job. The employee regularly works in a well-lighted, temperature controlled, and smoke-free environment. The noise level is moderate and there is minimal risk of exposure to harmful substances. This job is performed with prolonged periods of sitting at a desk and working on a computer. Must be able to occasionally lift up to 15 pounds and walk around property (including up and down stairs) for tours.
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