Overview
The Personal Banker SAFE Act is an entry level position responsible for assisting in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and help increase sales to individual consumer clients.
Responsibilities
Work with business credit requests less than $250K, recognize and refer larger lending opportunities, and cross‑sell treasury and related small business products.
Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program.
Assist in strategies to grow the small business client, implementing appropriate sales plans to target the Book of Business customers.
Deliver client services and conduct outbound/inbound calls to acquire new relationships and deepen existing relationships through the cross‑sell of relevant products and services while delivering a remarkable client experience.
Provide tellers and other branch staff with coaching and guidance on products and special programs, identify client needs, and offer appropriate referrals.
Recognize transaction needs of clients, educate clients on all service and digital channels, leverage technology and marketing tools to uncover opportunities, and present product offers and financial solutions.
Understand and comply with Citibank policies, standards, and procedures.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.
Qualifications
0‑2 years of relevant experience.
Previous banking, retail, or sales experience preferred.
Knowledge of Smart Banking tools and technologies.
NMLS registration; Safe Act compliant.
Consistently demonstrates clear and concise written and verbal communication skills.
Education
Bachelor's Degree/University degree or equivalent experience.
This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Responsibilities
Work with business credit requests less than $250K, recognize and refer larger lending opportunities, and cross‑sell treasury and related small business products.
Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program.
Assist in strategies to grow the small business client, implementing appropriate sales plans to target the Book of Business customers.
Deliver client services and conduct outbound/inbound calls to acquire new relationships and deepen existing relationships through the cross‑sell of relevant products and services while delivering a remarkable client experience.
Provide tellers and other branch staff with coaching and guidance on products and special programs, identify client needs, and offer appropriate referrals.
Recognize transaction needs of clients, educate clients on all service and digital channels, leverage technology and marketing tools to uncover opportunities, and present product offers and financial solutions.
Understand and comply with Citibank policies, standards, and procedures.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.
Qualifications
0‑2 years of relevant experience.
Previous banking, retail, or sales experience preferred.
Knowledge of Smart Banking tools and technologies.
NMLS registration; Safe Act compliant.
Consistently demonstrates clear and concise written and verbal communication skills.
Education
Bachelor's Degree/University degree or equivalent experience.
This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
#J-18808-Ljbffr