Parts Counter Sales/Warehouse - PMC-Gulfport
Puckett Machinery Company, Gulfport, Mississippi, United States, 39500
Puckett Machinery Company is the Caterpillar® heavy equipment, rental services, and power systems dealer for central and southern Mississippi. With 15 locations, we lead the territory with a focus on helping our customers succeed.
We are seeking a dynamic and customer‑focused
Parts Counter Sales/Warehouse Associate
at our heavy equipment location in
Gulfport . We offer excellent pay, rock solid benefits, and legendary company culture. The Parts Counter/Warehouse Associate participates in day‑to‑day execution of branch parts counter sales and warehouse operations and reports to the Parts Manager.
Job Description And Responsibilities
Participate in all functions related to the parts order management process, including receiving, system posting, shelving/storing, picking/pulling, and shipping parts and components in accordance with all prescribed quality and safety standards.
Participate in all aspects of parts counter sales and customer service, including preparing quotes for parts and service, determining parts availability, posting and executing orders/returns/exchanges/backorders, cross‑selling and following up on leads, and investigating and resolving customer issues and complaints.
Inspect, determine reusability/residual value, and process customer’s core component returns for credit and shipment in accordance with prescribed re‑manufacturer guidelines and company policy.
Record and track parts‑related lost customer sales opportunities to support better inventory management and appropriate stocking levels.
Fabricate customized hydraulic hoses to specification, using bulk materials in accordance with all prescribed quality and safety standards.
Operate ladder and material handling equipment (e.g., forklift and pallet jack) to pull and transfer parts and components to designated areas for customer delivery or warehouse stocking in accordance with all prescribed safety standards.
Maintain work area, tools, and equipment to promote a clean and safe environment.
Maintain a professional and proper personal appearance at all times.
Keep up to date with developments in parts, tooling, and systems.
Requirements
High school diploma or GED equivalent required.
Minimum 4‑6 years of combined work experience as a retail parts counter salesman and/or warehouse associate in a parts sales and service shop environment.
Good technical knowledge of Caterpillar and allied heavy equipment (mechanical systems, diesel engines/engine failures, electrical and hydraulic systems).
Ability to read and comprehend computer‑based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.
Proficient verbal, written, interpersonal, and customer service skills.
Good problem‑solving skills, detail oriented, and ability to work with a high level of accuracy.
Good computer skills using related information system applications (e.g., SIS, DBS).
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work in a dynamic fast‑paced service environment.
Ability to work a standard five‑day work schedule, including daily overtime and occasional weekend hours as necessary.
About Puckett CAT We’re the Caterpillar® heavy equipment, engine, and rental services dealer for central and southern Mississippi. We’re also the authorized Weiler forestry machine dealer and SITECH construction technology dealer for the southern half of the state. We provide the finest equipment money can buy and support it with top‑quality parts, the best service in the industry, and expertise you won’t find elsewhere.
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We are seeking a dynamic and customer‑focused
Parts Counter Sales/Warehouse Associate
at our heavy equipment location in
Gulfport . We offer excellent pay, rock solid benefits, and legendary company culture. The Parts Counter/Warehouse Associate participates in day‑to‑day execution of branch parts counter sales and warehouse operations and reports to the Parts Manager.
Job Description And Responsibilities
Participate in all functions related to the parts order management process, including receiving, system posting, shelving/storing, picking/pulling, and shipping parts and components in accordance with all prescribed quality and safety standards.
Participate in all aspects of parts counter sales and customer service, including preparing quotes for parts and service, determining parts availability, posting and executing orders/returns/exchanges/backorders, cross‑selling and following up on leads, and investigating and resolving customer issues and complaints.
Inspect, determine reusability/residual value, and process customer’s core component returns for credit and shipment in accordance with prescribed re‑manufacturer guidelines and company policy.
Record and track parts‑related lost customer sales opportunities to support better inventory management and appropriate stocking levels.
Fabricate customized hydraulic hoses to specification, using bulk materials in accordance with all prescribed quality and safety standards.
Operate ladder and material handling equipment (e.g., forklift and pallet jack) to pull and transfer parts and components to designated areas for customer delivery or warehouse stocking in accordance with all prescribed safety standards.
Maintain work area, tools, and equipment to promote a clean and safe environment.
Maintain a professional and proper personal appearance at all times.
Keep up to date with developments in parts, tooling, and systems.
Requirements
High school diploma or GED equivalent required.
Minimum 4‑6 years of combined work experience as a retail parts counter salesman and/or warehouse associate in a parts sales and service shop environment.
Good technical knowledge of Caterpillar and allied heavy equipment (mechanical systems, diesel engines/engine failures, electrical and hydraulic systems).
Ability to read and comprehend computer‑based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.
Proficient verbal, written, interpersonal, and customer service skills.
Good problem‑solving skills, detail oriented, and ability to work with a high level of accuracy.
Good computer skills using related information system applications (e.g., SIS, DBS).
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work in a dynamic fast‑paced service environment.
Ability to work a standard five‑day work schedule, including daily overtime and occasional weekend hours as necessary.
About Puckett CAT We’re the Caterpillar® heavy equipment, engine, and rental services dealer for central and southern Mississippi. We’re also the authorized Weiler forestry machine dealer and SITECH construction technology dealer for the southern half of the state. We provide the finest equipment money can buy and support it with top‑quality parts, the best service in the industry, and expertise you won’t find elsewhere.
#J-18808-Ljbffr