Overview
At Dave Jones, we're not just a full-service mechanical subcontractor—we're a team dedicated to building careers that thrive. We specialize in plumbing, heating, cooling, electrical, and fire sprinkler installations for residential and commercial projects. We also offer a complete service department for Southern Wisconsin capable of handling projects of any size. Our Core Values—Customer Focused, Excellence, Family, Forward Thinking, Giving Back, and Work Hard, Play Hard—drive everything we do. If you're humble, hungry, and smart, and you're looking to grow in an exciting new construction environment, we want you on our team. Join us at Dave Jones, where your career can reach new heights while working on projects big and small.
POSITION DESCRIPTION:
As a
Customer Service Representative
at Dave Jones, you will be the first point of contact for our valued customers within our
Service & Remodel Segment . You\'ll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.
Compensation
Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience
Essential Job Duties and Responsibilities
Answer customer inquiries via phone, email, and in-person with professionalism and courtesy
Provide accurate information regarding services and assist customers in placing requests
Resolve customer complaints and issues in a timely manner to enhance customer satisfaction
Maintain detailed records of customer interactions and transactions
Collaborate with various departments to provide seamless service
Schedule
Monday - Friday
7:30 AM - 4:00 PM
Requirements
High School Diploma or Equivalent
Previous customer service experience preferred
Strong communication and interpersonal skills
Proficient in Microsoft Office Suite and CRM software
Ability to work in a fast-paced environment
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
#J-18808-Ljbffr
POSITION DESCRIPTION:
As a
Customer Service Representative
at Dave Jones, you will be the first point of contact for our valued customers within our
Service & Remodel Segment . You\'ll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.
Compensation
Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience
Essential Job Duties and Responsibilities
Answer customer inquiries via phone, email, and in-person with professionalism and courtesy
Provide accurate information regarding services and assist customers in placing requests
Resolve customer complaints and issues in a timely manner to enhance customer satisfaction
Maintain detailed records of customer interactions and transactions
Collaborate with various departments to provide seamless service
Schedule
Monday - Friday
7:30 AM - 4:00 PM
Requirements
High School Diploma or Equivalent
Previous customer service experience preferred
Strong communication and interpersonal skills
Proficient in Microsoft Office Suite and CRM software
Ability to work in a fast-paced environment
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
#J-18808-Ljbffr