Scion Group is hiring an Experience Team Member (ETM) to deliver exceptional customer experience and support community engagement on our student living properties.
Your Opportunity This role combines marketing, relationship building, administration, and customer service in a fast-paced, agile environment. The ETM is a key partner to the community and the larger Experience Team.
Your Benefits
FLSA Status Non-Exempt
Discretionary annual bonus
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Matching
Paid Maternal Leave
Parental Leave
Learning reimbursement opportunities
Your Responsibilities Customer Experience & Sales
Prioritize interactions and communication with customers; provide community and amenity tours.
Provide feedback on sales barriers and customer objections to management team.
Execute sales and engagement initiatives as outlined by management.
Provide recommendations on local marketing opportunities and messaging.
Assist with social media and communication on various platforms to engage customers.
Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
Always represent the community positively and professionally, both in and out of the office.
Property Administration
Demonstrate proficiency with general community, market and policy knowledge.
Log, file and retrieve customer packages.
Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
Schedule and follow up on maintenance requests to aid in timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lock out duties as required.
Emphasis that responsibilities may not be all inclusive.
What We Require
Customer‑centric mindset
Agility & flexibility with a frequently changing environment
Great communication & interpersonal skills with a diverse population
Reliability & self‑discipline
Availability to work during summer, holidays, and turnover periods
Operational Details
Job location is at the assigned property.
Working hours consist of daytime business hours and after‑hour on‑call rotation.
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability, genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
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Your Opportunity This role combines marketing, relationship building, administration, and customer service in a fast-paced, agile environment. The ETM is a key partner to the community and the larger Experience Team.
Your Benefits
FLSA Status Non-Exempt
Discretionary annual bonus
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Matching
Paid Maternal Leave
Parental Leave
Learning reimbursement opportunities
Your Responsibilities Customer Experience & Sales
Prioritize interactions and communication with customers; provide community and amenity tours.
Provide feedback on sales barriers and customer objections to management team.
Execute sales and engagement initiatives as outlined by management.
Provide recommendations on local marketing opportunities and messaging.
Assist with social media and communication on various platforms to engage customers.
Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
Always represent the community positively and professionally, both in and out of the office.
Property Administration
Demonstrate proficiency with general community, market and policy knowledge.
Log, file and retrieve customer packages.
Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
Schedule and follow up on maintenance requests to aid in timely resolutions.
Maintain office organization and cleanliness.
Assist with after-hours lock out duties as required.
Emphasis that responsibilities may not be all inclusive.
What We Require
Customer‑centric mindset
Agility & flexibility with a frequently changing environment
Great communication & interpersonal skills with a diverse population
Reliability & self‑discipline
Availability to work during summer, holidays, and turnover periods
Operational Details
Job location is at the assigned property.
Working hours consist of daytime business hours and after‑hour on‑call rotation.
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability, genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
#J-18808-Ljbffr