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Customs Brokerage Agent

Expeditors, Nashville, Tennessee, United States, 37247

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We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission We recruit, train, and retain the very best logistics and technical experts the world over.

We love to promote from within

- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description THIS POSITION IS IN PERSON ONLY, DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.

Major Duties And Responsibilities

Ensure a smooth and timely customs process flow for all customs related activities

Daily execution of workflow and department metrics

Transfer declaration information from commercial documents, or other sources into our customs entry system

Accurate and timely data entry to allow for the build of a complete US Customs declaration

Build and maintain strong relationships with the customers and government organizations

Guarantee compliance to regulations at all times, both internal and external

Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies

Understand all elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations

Identify and manage exceptions while also identifying opportunities for continuous improvement

Seek ways to enhance productivity, KPI’s, process improvements, compliance and customer satisfaction

Effectively manage and organize emails for timely follow up

Consistently display and promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill.

Understanding of transportation and US Customs documentation is a plus

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Understanding of the importance of quality customer service and its effect on all facets of a successful business and brand

Proactive and organized approach to learning and executing on the job

Strong desire to learn

Sense of urgency and works well under pressure

Immense attention to detail

Team player mentality

Proficient computer skills (Excel, Word, PowerPoint, Outlook, OneNote)

Able to use the 10-key

Fluent in English

Additional Information Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

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