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Hybrid-Greylock Operations Center, Pittsfield, MA, US
7 days ago Requisition ID: 1560
Salary Range: $22.11 To $28.74 Annually
We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.
Essential Functions & Responsibilities
Manage late-stage and high-risk delinquent accounts, including foreclosure, repossession, and charge-off activities, ensuring full compliance with applicable laws and regulations. Initiate, coordinate, and oversee foreclosure and repossession processes, maintaining accurate timelines, documentation, and system records. Analyze complex borrower financial situations and approve or recommend non-standard loss mitigation solutions within delegated authority. Prepare and manage advanced reporting, including delinquency trends, mortgage impairment, charge-offs, and recoveries, to support strategic and operational objectives. Provide guidance, training, and technical expertise to loss mitigation staff on complex cases, regulatory requirements, and external assistance programs (e.g., RAFT). The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required Performance Measurements
Effective management and resolution of complex and late-stage delinquent accounts Compliance with foreclosure, repossession, and regulatory requirements Accuracy and timeliness of advanced reports and data analysis Quality and effectiveness of guidance provided to loss mitigation staff Contribution to loss reduction and asset quality improvement initiatives Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions. Knowledge and Skills
Experience: 3–5 years of progressive collections or loss mitigation experience required Education: High school diploma or equivalent required; Associate or Bachelor’s degree preferred Interpersonal Skills: Strong analytical, decision-making, and advisory communication skills Technical/Other Skills: Advanced proficiency in Microsoft Office, collections systems, and reporting tools Physical Requirements
Ability to sit for extended periods, analyze data, and communicate effectively in written and verbal formats. May be required to work occasional overtime or Saturdays based on processing volume. Office-based or hybrid setting environment with regular member contact. Salary Range
The salary range for this role is (min)XXX to (mid)XXX. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future. Sign on Bonus $1,500 Benefits
Where's a great place to work and grow your career with a competitive benefits package to complement it? Greylock’s health benefits, independently benchmarked, are largely market leading.We strive to offer a comprehensive package of value including a suite of health options (2 medical plan options, FSA Medical/Dependent Care, HSA/HRA, dental, vision, wellness), retirement- 401k plans with employer match & employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. We round out the package with employer paid life insurance along with both short- and long-term disability. To meet your individual needs additional life, accident, and critical illness benefits may be elected. We continue to engage with employee feedback and augment our offerings, recently adding pet insurance, and Medicare employee assistance to name a couple.
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Manage late-stage and high-risk delinquent accounts, including foreclosure, repossession, and charge-off activities, ensuring full compliance with applicable laws and regulations. Initiate, coordinate, and oversee foreclosure and repossession processes, maintaining accurate timelines, documentation, and system records. Analyze complex borrower financial situations and approve or recommend non-standard loss mitigation solutions within delegated authority. Prepare and manage advanced reporting, including delinquency trends, mortgage impairment, charge-offs, and recoveries, to support strategic and operational objectives. Provide guidance, training, and technical expertise to loss mitigation staff on complex cases, regulatory requirements, and external assistance programs (e.g., RAFT). The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required Performance Measurements
Effective management and resolution of complex and late-stage delinquent accounts Compliance with foreclosure, repossession, and regulatory requirements Accuracy and timeliness of advanced reports and data analysis Quality and effectiveness of guidance provided to loss mitigation staff Contribution to loss reduction and asset quality improvement initiatives Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions. Knowledge and Skills
Experience: 3–5 years of progressive collections or loss mitigation experience required Education: High school diploma or equivalent required; Associate or Bachelor’s degree preferred Interpersonal Skills: Strong analytical, decision-making, and advisory communication skills Technical/Other Skills: Advanced proficiency in Microsoft Office, collections systems, and reporting tools Physical Requirements
Ability to sit for extended periods, analyze data, and communicate effectively in written and verbal formats. May be required to work occasional overtime or Saturdays based on processing volume. Office-based or hybrid setting environment with regular member contact. Salary Range
The salary range for this role is (min)XXX to (mid)XXX. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future. Sign on Bonus $1,500 Benefits
Where's a great place to work and grow your career with a competitive benefits package to complement it? Greylock’s health benefits, independently benchmarked, are largely market leading.We strive to offer a comprehensive package of value including a suite of health options (2 medical plan options, FSA Medical/Dependent Care, HSA/HRA, dental, vision, wellness), retirement- 401k plans with employer match & employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. We round out the package with employer paid life insurance along with both short- and long-term disability. To meet your individual needs additional life, accident, and critical illness benefits may be elected. We continue to engage with employee feedback and augment our offerings, recently adding pet insurance, and Medicare employee assistance to name a couple.
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