Position Overview
The primary responsibility of the Executive – Asian Marketing is to maximize customer development (new and existing) of high end Asian Clientele; including prospecting, promotions, events, and additional customer relationship management activity. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
Set and maintain high standards of service and practices throughout the property.
Work closely with Executive Director Asian Marketing to maintain positive working environment.
Respond to customer requests, concerns, and complaints in a timely and complete manner.
Work proactively with other departments within marketing and with other divisions at The Venetian.
Focus on Team Member acquisition and retention program to include benefits, communication, compensation, and incentive program individually as needed.
Balance the need for financial control with need to remain consistent with The Venetian's standards and values.
Clearly communicate daily the goals to be achieved in marketing by all subordinates.
Diligently focus on customer development (new and existing) including prospecting, promotions, events, and additional customer relationship management activity.
Assist with collections and player management.
Additional Duties & Responsibilities
Continuously aware of current and forecast financial/business performance and is actively involved in analyzing and implementing required changes.
Manage staff and organize department functions in accordance with company guidelines.
Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.
Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
21 years of age
Proof of authorization/eligibility to work in the United States
High school Diploma or equivalent
Must be able to obtain and maintain an alcohol awareness card (TAM), gaming registration, and any other certification or license, as required by law or policy
1+ year of experience as a casino host
Ability to communicate clearly and effectively in Chinese (Mandarin and/or Cantonese)
Previous experience with a Las Vegas Strip casino preferred
Must demonstrate extensive knowledge of high end casino clientele pay habits and preferences
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
Must be able to work varied shifts, including nights, weekends and holidays
Physical Requirements
Must be able to lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned
Physically access all areas of the property and drive areas with or without a reasonable accommodation
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts
Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
Work in a fast-paced and busy environment
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke
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Essential Duties & Responsibilities
Set and maintain high standards of service and practices throughout the property.
Work closely with Executive Director Asian Marketing to maintain positive working environment.
Respond to customer requests, concerns, and complaints in a timely and complete manner.
Work proactively with other departments within marketing and with other divisions at The Venetian.
Focus on Team Member acquisition and retention program to include benefits, communication, compensation, and incentive program individually as needed.
Balance the need for financial control with need to remain consistent with The Venetian's standards and values.
Clearly communicate daily the goals to be achieved in marketing by all subordinates.
Diligently focus on customer development (new and existing) including prospecting, promotions, events, and additional customer relationship management activity.
Assist with collections and player management.
Additional Duties & Responsibilities
Continuously aware of current and forecast financial/business performance and is actively involved in analyzing and implementing required changes.
Manage staff and organize department functions in accordance with company guidelines.
Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.
Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
21 years of age
Proof of authorization/eligibility to work in the United States
High school Diploma or equivalent
Must be able to obtain and maintain an alcohol awareness card (TAM), gaming registration, and any other certification or license, as required by law or policy
1+ year of experience as a casino host
Ability to communicate clearly and effectively in Chinese (Mandarin and/or Cantonese)
Previous experience with a Las Vegas Strip casino preferred
Must demonstrate extensive knowledge of high end casino clientele pay habits and preferences
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
Must be able to work varied shifts, including nights, weekends and holidays
Physical Requirements
Must be able to lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned
Physically access all areas of the property and drive areas with or without a reasonable accommodation
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts
Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
Work in a fast-paced and busy environment
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke
#J-18808-Ljbffr