Senior Customer Sales Support Coordinator
Simplot Company, Boise, Idaho, United States, 83708
Overview
The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm‑to‑table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.
Summary The Senior Customer Sales Support Coordinator plays a key role in partnering with our sales team as they manage multiple order and logistics processes across diverse business lines (Retail, Feed, Industrial, etc.). This role focuses on executing cross‑functional coordination, resolving escalated customer and sales issues, and supporting operational efficiency, ensuring timely product delivery through intermediate‑level systems. The role requires intermediate problem‑solving and independent judgment on customer and sales issues that directly impact earnings.
Key Responsibilities
Manage and own interaction with internal/external customers, from initial point of contact through to resolution, including order processing, coordinating inventory across warehouse locations, and troubleshooting logistics issues.
Partner with Account Sales Managers on pricing, product distribution, and inventory prioritization to ensure the highest level of service delivery.
Monitor and reconcile data through weekly/monthly reports (SPA status, rebates, forecasts, aging orders).
Contribute to process improvement and system enhancement projects as assigned.
Typical Education
Associate’s degree (AA or equivalent)
3+ years related experience and/or training
Knowledge Requirements
Order Systems & EDI: Intermediate understanding of JDE, Simplot Connect, and electronic order flows (or any related experience/tools in inventory records will be considered).
Product & Inventory Knowledge: Intermediate familiarity with SKUs, product applications, and naming conventions.
Transportation & Logistics Coordination: Intermediate scheduling and coordination capabilities.
Documentation & Account Management: Intermediate handling of COAs, BOLs, invoices, and customs forms.
Communication Tools: Advanced proficiency in managing multiple inboxes and distribution channels.
Core Competencies
Multitasking and prioritization – Intermediate
Customer focus – Advanced
Process management – Intermediate
Impact Capabilities
Enhances customer satisfaction and operational reliability.
Supports financial accuracy and cross‑functional coordination.
Contributes to compliance and documentation standards.
Revenue Impact Not specified.
Other Information Travel Required: Not specified.
Location: Simplot Headquarters - Boise, United States.
Equal Opportunity Employer The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
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Summary The Senior Customer Sales Support Coordinator plays a key role in partnering with our sales team as they manage multiple order and logistics processes across diverse business lines (Retail, Feed, Industrial, etc.). This role focuses on executing cross‑functional coordination, resolving escalated customer and sales issues, and supporting operational efficiency, ensuring timely product delivery through intermediate‑level systems. The role requires intermediate problem‑solving and independent judgment on customer and sales issues that directly impact earnings.
Key Responsibilities
Manage and own interaction with internal/external customers, from initial point of contact through to resolution, including order processing, coordinating inventory across warehouse locations, and troubleshooting logistics issues.
Partner with Account Sales Managers on pricing, product distribution, and inventory prioritization to ensure the highest level of service delivery.
Monitor and reconcile data through weekly/monthly reports (SPA status, rebates, forecasts, aging orders).
Contribute to process improvement and system enhancement projects as assigned.
Typical Education
Associate’s degree (AA or equivalent)
3+ years related experience and/or training
Knowledge Requirements
Order Systems & EDI: Intermediate understanding of JDE, Simplot Connect, and electronic order flows (or any related experience/tools in inventory records will be considered).
Product & Inventory Knowledge: Intermediate familiarity with SKUs, product applications, and naming conventions.
Transportation & Logistics Coordination: Intermediate scheduling and coordination capabilities.
Documentation & Account Management: Intermediate handling of COAs, BOLs, invoices, and customs forms.
Communication Tools: Advanced proficiency in managing multiple inboxes and distribution channels.
Core Competencies
Multitasking and prioritization – Intermediate
Customer focus – Advanced
Process management – Intermediate
Impact Capabilities
Enhances customer satisfaction and operational reliability.
Supports financial accuracy and cross‑functional coordination.
Contributes to compliance and documentation standards.
Revenue Impact Not specified.
Other Information Travel Required: Not specified.
Location: Simplot Headquarters - Boise, United States.
Equal Opportunity Employer The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
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