Marketing and Client Management Assistant
Greenberg Traurig, LLP, Atlanta, Georgia, United States, 30383
Join our Marketing Team as a Marketing and Client Management Assistant located in our Atlanta office.
Position Summary The Marketing and Client Management Assistant will work within the Client Management and Marketing Department at the firm. With a client-centric, service-oriented mindset, the Marketing and Client Management Assistant supports cross-functional collaboration to facilitate best practices in account management, assisting client managers, client teams and attorneys to maintain and expand firm-wide client relationships, and ensuring an exceptional client experience. The Marketing and Client Management Assistant also collaborates closely with marketers supporting various firm industry group initiatives.
Key Responsibilities
Supports the account team, working with Client Relationship Managers, Directors and Relationship Shareholders to aid in strategic execution and liaising with the client’s legal operations team and other key contacts
Maintains Teams sites and training resources for Client Management function
Supports and implements a client-centric, action-oriented client service and support plan that focuses on strategic priorities, identifies service opportunities, and fosters a trusted-advisor relationship
Supports multiple, complex sets of client relationship activities including RFPs and other new business opportunities, secondments, client events, and custom client marketing efforts
Supports onboarding of new client managers and key client accounts by initiating processes documented in onboarding materials, and maintains and updates those onboarding materials
Builds a deep understanding of the client's business, industry, and competitive environment
Balances goals and strategies of many different clients at once by scheduling internal calls, monitoring client correspondence and feedback as well as coordinating with internal teams
Supports Relationship Managers and Shareholders with day-to-day tasks including scheduling internal team meetings, requesting client-focused research, and reviewing quarterly data reports
Supports firm industry group initiatives across a range of offices and practices
Tracks, monitors, and shares external events, webinars, CLEs, alerts, advisories, and other thought leadership for coordination across industry groups
Supports marketing resources for the industry groups at the firm, including management of Teams site, coordination of regular calls, and other administrative tasks
Provides support for events including webinars, CLEs, external events, and charitable events, among others
Assists in experience tracking and monitoring at the industry level
Prepares Chambers, Legal500, Law360, and other award and directory submissions, as needed
Qualifications Skills & Competencies
Ability to manage multiple competing priorities
Ability to work in a fast-growth, entrepreneurial environment
Outstanding interpersonal and communication skills, both written and oral
Ability to effectively interface with all levels of personnel within the organization
Excellent time management and organizational skills
Flexibility and adaptability in a fast-paced work environment
Strong client-first work ethic
Must be attentive to detail, work well under pressure, and manage simultaneous, tight deadlines
Education & Prior Experience
Bachelor’s degree is required
One to three years of marketing and business development experience
Experience at a law firm or professional services firm is strongly preferred
Technology
High level of proficiency using Microsoft Office (Outlook, Word, Excel and PowerPoint, Teams)
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
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Position Summary The Marketing and Client Management Assistant will work within the Client Management and Marketing Department at the firm. With a client-centric, service-oriented mindset, the Marketing and Client Management Assistant supports cross-functional collaboration to facilitate best practices in account management, assisting client managers, client teams and attorneys to maintain and expand firm-wide client relationships, and ensuring an exceptional client experience. The Marketing and Client Management Assistant also collaborates closely with marketers supporting various firm industry group initiatives.
Key Responsibilities
Supports the account team, working with Client Relationship Managers, Directors and Relationship Shareholders to aid in strategic execution and liaising with the client’s legal operations team and other key contacts
Maintains Teams sites and training resources for Client Management function
Supports and implements a client-centric, action-oriented client service and support plan that focuses on strategic priorities, identifies service opportunities, and fosters a trusted-advisor relationship
Supports multiple, complex sets of client relationship activities including RFPs and other new business opportunities, secondments, client events, and custom client marketing efforts
Supports onboarding of new client managers and key client accounts by initiating processes documented in onboarding materials, and maintains and updates those onboarding materials
Builds a deep understanding of the client's business, industry, and competitive environment
Balances goals and strategies of many different clients at once by scheduling internal calls, monitoring client correspondence and feedback as well as coordinating with internal teams
Supports Relationship Managers and Shareholders with day-to-day tasks including scheduling internal team meetings, requesting client-focused research, and reviewing quarterly data reports
Supports firm industry group initiatives across a range of offices and practices
Tracks, monitors, and shares external events, webinars, CLEs, alerts, advisories, and other thought leadership for coordination across industry groups
Supports marketing resources for the industry groups at the firm, including management of Teams site, coordination of regular calls, and other administrative tasks
Provides support for events including webinars, CLEs, external events, and charitable events, among others
Assists in experience tracking and monitoring at the industry level
Prepares Chambers, Legal500, Law360, and other award and directory submissions, as needed
Qualifications Skills & Competencies
Ability to manage multiple competing priorities
Ability to work in a fast-growth, entrepreneurial environment
Outstanding interpersonal and communication skills, both written and oral
Ability to effectively interface with all levels of personnel within the organization
Excellent time management and organizational skills
Flexibility and adaptability in a fast-paced work environment
Strong client-first work ethic
Must be attentive to detail, work well under pressure, and manage simultaneous, tight deadlines
Education & Prior Experience
Bachelor’s degree is required
One to three years of marketing and business development experience
Experience at a law firm or professional services firm is strongly preferred
Technology
High level of proficiency using Microsoft Office (Outlook, Word, Excel and PowerPoint, Teams)
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
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