Overview
About Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.
Role About The Role As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You engage with customers by providing excellent service that fosters brand loyalty. You’re an expert in product knowledge and use your expertise to educate, inform, inspire, and help customers with wardrobe decisions. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.
Responsibilities
Consistently treat all customers and employees with respect and contribute to a positive work environment.
Promote loyalty by educating customers about our loyalty programs.
Engage with customers to drive sales and service using suggestive selling.
Enhance the customer experience using all omnichannel offerings.
Be accountable to personal goals that contribute to store goals and results.
Support sales floor, fitting room, cash wrap, back of house, as required.
Maintain a neat, clean, and organized work center.
Handle all customer interactions and potential issues, including returns, courteously and professionally.
Execute operational processes effectively and efficiently.
Qualifications
A good communicator with the ability to effectively interact with customers and your team to meet goals.
A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience.
Passionate about retail and thriving in a fast-paced environment.
A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
Flexible schedule availability, including holiday, evening, overnight, and weekend shifts.
Able to utilize retail technology.
Able to maneuver around the sales floor, stockroom, and office and lift up to 30 lbs.
Benefits
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.
Employees can volunteer up to five hours per month while on the clock.
Extensive 401(k) plan with company matching up to 4% of base pay.
Employee stock purchase plan.
Medical, dental, vision and life insurance.
See more of the benefits we offer.
For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to a workplace free from harassment and discrimination. We recruit, hire, train and promote qualified people of all backgrounds, and make employment decisions without regard to any protected status. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.
Hourly Range: $15.00 - $17.00 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county and state requirements.
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Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.
Role About The Role As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You engage with customers by providing excellent service that fosters brand loyalty. You’re an expert in product knowledge and use your expertise to educate, inform, inspire, and help customers with wardrobe decisions. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.
Responsibilities
Consistently treat all customers and employees with respect and contribute to a positive work environment.
Promote loyalty by educating customers about our loyalty programs.
Engage with customers to drive sales and service using suggestive selling.
Enhance the customer experience using all omnichannel offerings.
Be accountable to personal goals that contribute to store goals and results.
Support sales floor, fitting room, cash wrap, back of house, as required.
Maintain a neat, clean, and organized work center.
Handle all customer interactions and potential issues, including returns, courteously and professionally.
Execute operational processes effectively and efficiently.
Qualifications
A good communicator with the ability to effectively interact with customers and your team to meet goals.
A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience.
Passionate about retail and thriving in a fast-paced environment.
A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
Flexible schedule availability, including holiday, evening, overnight, and weekend shifts.
Able to utilize retail technology.
Able to maneuver around the sales floor, stockroom, and office and lift up to 30 lbs.
Benefits
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.
Employees can volunteer up to five hours per month while on the clock.
Extensive 401(k) plan with company matching up to 4% of base pay.
Employee stock purchase plan.
Medical, dental, vision and life insurance.
See more of the benefits we offer.
For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to a workplace free from harassment and discrimination. We recruit, hire, train and promote qualified people of all backgrounds, and make employment decisions without regard to any protected status. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.
Hourly Range: $15.00 - $17.00 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county and state requirements.
#J-18808-Ljbffr