Technical Writer, End User Computing
Point72 Asset Management, L.P, New York, New York, us, 10261
A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.[
What you’ll do
Create and maintain a library of knowledgebase articles for technical support teams and non-technical end users. Translate complex technical concepts into concise, accessible language suited to the target audience. Collaborate with subject matter experts to gather, verify, and maintain accurate content. Ensure documentation is easy to navigate, searchable, and kept up-to-date with system changes. Design and deliver training programs for end users and technical staff on core applications, systems, and processes. Create training materials including presentations, videos, quick reference guides, and interactive content. Conduct onboarding sessions for new hires to ensure understanding and effective use of technology resources. Work with technical support and application teams to provide targeted training in response to recurring issues or new system implementations. Evaluate training effectiveness and update materials based on feedback and evolving business needs.
What’s required
Bachelor’s degree in technical writing, communications, instructional design, information technology, a related field, or equivalent work experience. 3+ years of experience in technical writing and delivering technical training in the financial services industry. Instructional design certification or formal training experience. Strong writing, editing, and content structuring skills with exceptional attention to detail. Experience designing and delivering training to both technical and non-technical audiences. Ability to collaborate with SMEs, trainers, support engineers, and application owners. Familiarity with documentation platforms such as Confluence and SharePoint and training tools such LMS and e-learning platforms. Experience with ITIL service management principles or enterprise IT workflows. Knowledge of trading systems, market data platforms, or portfolio management tools. Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Fully-paid health care benefits Generous parental and family leave policies Mental and physical wellness programs Volunteer opportunities Non-profit matching gift program Support for employee-led affinity groups representing women, minorities and the LGBTQ+ community Tuition assistance A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/ .
The annual base salary range for this role is $110,000-$180,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
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As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.[
What you’ll do
Create and maintain a library of knowledgebase articles for technical support teams and non-technical end users. Translate complex technical concepts into concise, accessible language suited to the target audience. Collaborate with subject matter experts to gather, verify, and maintain accurate content. Ensure documentation is easy to navigate, searchable, and kept up-to-date with system changes. Design and deliver training programs for end users and technical staff on core applications, systems, and processes. Create training materials including presentations, videos, quick reference guides, and interactive content. Conduct onboarding sessions for new hires to ensure understanding and effective use of technology resources. Work with technical support and application teams to provide targeted training in response to recurring issues or new system implementations. Evaluate training effectiveness and update materials based on feedback and evolving business needs.
What’s required
Bachelor’s degree in technical writing, communications, instructional design, information technology, a related field, or equivalent work experience. 3+ years of experience in technical writing and delivering technical training in the financial services industry. Instructional design certification or formal training experience. Strong writing, editing, and content structuring skills with exceptional attention to detail. Experience designing and delivering training to both technical and non-technical audiences. Ability to collaborate with SMEs, trainers, support engineers, and application owners. Familiarity with documentation platforms such as Confluence and SharePoint and training tools such LMS and e-learning platforms. Experience with ITIL service management principles or enterprise IT workflows. Knowledge of trading systems, market data platforms, or portfolio management tools. Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Fully-paid health care benefits Generous parental and family leave policies Mental and physical wellness programs Volunteer opportunities Non-profit matching gift program Support for employee-led affinity groups representing women, minorities and the LGBTQ+ community Tuition assistance A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/ .
The annual base salary range for this role is $110,000-$180,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
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