Debt Collections Specialist

Location: Columbus, Ohio
Pay Rate: $18.75 per hour
Employment Type: Full-Time
Industry: Third-Party Collections

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Job Description

Our client, a reputable third-party collections agency, is seeking an experienced Debt Collections Specialist to join their team in Columbus, Ohio. The Debt Collections Specialist will be responsible for managing delinquent accounts while maintaining professionalism and compliance with regulations. This role requires strong communication skills, skip tracing experience, and the ability to negotiate payment arrangements. As a Debt Collections Specialist, you will handle a high-volume portfolio and use various tools to locate consumers and update account information. The ideal Debt Collections Specialist is motivated, detail-oriented, and comfortable working in a performance-driven environment.

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Responsibilities

• The Debt Collections Specialist will conduct outbound and inbound calls to consumers regarding past-due accounts.

• Utilize skip tracing tools and investigative techniques to locate consumers and update contact information.

• Negotiate payment arrangements, settlements, or payment plans in accordance with client guidelines.

• Adhere to FDCPA regulations, company policies, and compliance standards.

• Document all interactions, updates, and account activity in the system accurately.

• Meet performance metrics related to recovery rates, call activity, and compliance.

• Collaborate with supervisors and team members to ensure efficient account resolution.