Collections Specialist

Collections Specialist
$39,000 - $40,000
On-site| Xenia, OH

Key Responsibilities of Collections Specialist:

• Track, analyze, and report on account balances, payments, and related collections notes
• Communicate with customers—resolve questions, explain financial status, set up payment plans by phone and email
• The Collections Specialist will negotiate settlements and manage overdue accounts
• Maintain up-to-date, accurate records for all interactions and accounts
• The Collections Specialist will provide regular reporting and updates to management on outstanding debt

Must-Have Skills/Experience of Collections Specialist:
Required:

• The Collections Specialist must have customer service/collections experience
• Strong communication skills: clear, patient, and able to simplify financial concepts
• The Collections Specialist must have proven ability to work with urgency and independently manage assigned tasks

Preferred Skills:

• Banner (ERP) systems knowledge (Preferred)
• Proficient with Excel for data entry/recordkeeping (Preferred)

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