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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[510,517,528,541,550],{"_429":428,"_434":511,"_452":453,"_444":445,"_243":438,"_441":438,"_427":428,"_111":512,"_431":432,"_433":194,"_454":453,"_442":443,"_425":513,"_455":456,"_430":127,"_476":514,"_460":515,"_478":512,"_479":443,"_481":482,"_483":484,"_485":516},["D",1771372800000],"Manager of Enterprise Sales",["B","2619515411"],"1 days ago","/jobs/2619515411-manager-of-enterprise-sales","/jobs?keyword=Manager+of+Enterprise+Sales",{"_429":428,"_434":518,"_452":453,"_444":445,"_243":519,"_441":520,"_427":428,"_111":521,"_431":194,"_433":194,"_454":453,"_442":522,"_425":523,"_455":456,"_430":130,"_476":524,"_460":525,"_478":521,"_479":522,"_481":482,"_483":526,"_485":527},["D",1770588000000],"Communication Desk Analyst (Overnight/Hybrid)\nJob Category : Network Operations Center

Requisition Number : COMMU005035

Posted : January 6, 2026

Full-Time

Locations\nHotwire Technology Center\n2100 W Cypress Creek Rd\nFort Lauderdale, FL 33309, USA

The

Communication Desk Analyst

will act as the single point of contact for the Contact Center and NOC during a service interruption. This position will be responsible for writing and sending internal and external communications, alerting the internal teams, executive management and customers of an outage or degraded service. The Communication Desk Analyst will also be responsible for proactively notifying customers of all planned maintenance events.

Responsibilities

Responsible for timely communication to key stakeholders, executive management and customers on the status of Priority 1 and Priority 2 issues

Coordinate and manage customer impacting outages communications, ensuring they are sent in a timely and effective manner

Coordinates response to outages and escalates situations as necessary

Works with the NOC to manage the escalation and resolution of outages.

Creates monthly outage reports and statuses to review with internal teams.

Monitor production environment using a combination of monitoring tools and call volume to ensure early detection of potential service interruption.

Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem.

Escalate issues and problems according to procedures and best judgment.

Work with Engineers to understand impact of outage and report accordingly.

Coordinate weekly RCA (root cause analysis) review meeting with all internal teams

Answer direct phone calls, text and chat from internal teams during an outage event

Minimum Qualifications

Minimum of 2 years of experience in a Help Desk or high-volume Call Center preferred

Minimum of 2 years of experience working in Customer Operations including knowledge of common tools, methods, and techniques

Previous working experience as a communications specialist or equivalent

Works well under pressure and meets tight deadlines.

Highly computer literate with capability in email, MS Office, and related business and communication tools

Experienced with network monitoring applications such as SolarWinds a plus

Benefits

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr\n","Communication Desk Analyst (Overnight/Hybrid)\nJob Category : Network Operations Center

Requisition Number : COMMU005035

Posted : ...","Communication Desk Analyst","Fort Lauderdale, Florida, us, 33336",["B","2492945137"],"10 days ago","/jobs/2492945137-communication-desk-analyst","/jobs?location=Fort+Lauderdale%2C+Florida%2C+us%2C+33336","/jobs?keyword=Communication+Desk+Analyst",{"_429":428,"_434":529,"_452":453,"_444":530,"_243":531,"_441":532,"_427":428,"_111":533,"_431":194,"_433":194,"_454":453,"_442":443,"_425":534,"_455":535,"_430":115,"_476":536,"_460":537,"_478":538,"_479":443,"_481":539,"_483":484,"_485":540},["D",1771460147000],"Hotwire Communications Ltd","A leading digital media company in Fort Lauderdale is seeking a Junior Graphic Designer to support the marketing team by creating visually compelling designs. This role entails conceptualizing and developing assets across various platforms while managing multiple projects concurrently. Ideal candidates are creative self-starters with a strong portfolio and proficiency in Adobe Creative Suite. The position offers a competitive benefits package and opportunities for growth within the company.\n#J-18808-Ljbffr","A leading digital media company in Fort Lauderdale is seeking a Junior Graphic Designer to support the marketing team by creating visually compelli...","Hotwire Communications Ltd is hiring: Junior Graphic Designer: Elevate Brand & D",["B","1972821894"],"Work at Hotwire Communications Ltd","2 hours ago","/jobs/1972821894-hotwire-communications-ltd-is-hiring-junior-graphic-designer-elevate-brand-d","Hotwire Communications Ltd is hiring: Junior Graphic Designer: El...","/jobs?keyword=Hotwire+Communications+Ltd","/jobs?keyword=Hotwire+Communications+Ltd+is+hiring%3A+Junior+Graphic+Designer%3A+El...",{"_429":428,"_434":542,"_452":453,"_444":445,"_243":543,"_441":544,"_427":428,"_111":545,"_431":194,"_433":194,"_454":453,"_442":443,"_425":546,"_455":456,"_430":115,"_476":536,"_460":547,"_478":548,"_479":443,"_481":482,"_483":484,"_485":549},["D",1771460147000],"A technology service provider in Fort Lauderdale is seeking a Junior Graphic Designer to support the marketing team by creating visually compelling designs. This full-time, hybrid position requires 2 years of experience and proficiency in Adobe Creative Suite. Responsibilities include developing creative assets, managing multiple projects, and collaborating with senior executives. The company offers a comprehensive benefits package, including a 401K retirement plan, paid vacation, and service discounts for employees.\n#J-18808-Ljbffr","A technology service provider in Fort Lauderdale is seeking a Junior Graphic Designer to support the marketing team by creating visually compelling...","Hotwire Communications is hiring: Hybrid Junior Graphic Designer - Brand & Marke",["B","1972821895"],"/jobs/1972821895-hotwire-communications-is-hiring-hybrid-junior-graphic-designer-brand-marke","Hotwire Communications is hiring: Hybrid Junior Graphic Designer ...","/jobs?keyword=Hotwire+Communications+is+hiring%3A+Hybrid+Junior+Graphic+Designer+...",{"_429":428,"_434":551,"_452":453,"_444":445,"_243":552,"_441":553,"_427":428,"_111":554,"_431":194,"_433":194,"_454":453,"_442":443,"_425":555,"_455":456,"_430":115,"_476":536,"_460":556,"_478":557,"_479":443,"_481":482,"_483":484,"_485":558},["D",1771460147000],"Job Category : Marketing and Communications\n\nRequisition Number : JUNIO004984\n\nApply now\n\nPosted : December 5, 2025\n\nFull-Time\n\nHybrid\n\nLocations\nShowing 1 location\n\nFort Lauderdale, FL 33309, USA\n\nDescription\nThe Junior Graphic Designer plays a key role in supporting the marketing team by creating visually compelling designs that elevate the company’s brand, products, and services. This position is ideal for a creative, detail-oriented self-starter who thrives in a fast-paced, collaborative environment and is eager to grow their design expertise.\n\nDuties / Responsibilities:\n\nConceptualize and develop creative assets for a wide range of materials, ensuring brand consistency across all platforms.\n\nPrepare designs from initial concept through final production, including marketing collateral, mobile app interfaces, and brand strategy visuals.\n\nPartner with brand management leadership daily and provide support to other design teams as needed.\n\nWork closely with department heads to deliver engaging content for all social media channels.\n\nOffer feedback and recommendations on messaging and positioning during the design process.\n\nUtilize current design tools and adapt quickly to emerging technologies and platforms.\n\nManage multiple projects in a fast-paced environment while maintaining high-quality standards.\n\nCoordinate with internal teams to confirm artwork details and ensure timely delivery.\n\nCreate and update website elements, including splash pages and landing pages.\n\nApply discretion and creativity in decision-making for significant design matters.\n\nIncorporate feedback to refine design skills and enhance output quality.\n\nOther duties as assigned by Supervisor.\n\nMinimum Qualifications:\n\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\n\nAssociate or bachelor’s degree in graphic design, Digital Media or related field.\n\n2 years of professional experience\n\nComprehensive portfolio of past graphic design work samples.\n\nProven ability to successfully manage multiple projects simultaneously.\n\nAdvanced proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat Pro), Figma or Sketch, and other business software, including Microsoft Office (Word, Excel, PowerPoint).\n\nComfortable and effective working with senior-level executives\n\nPassion for design, aesthetics, and high-quality work is essential.\n\nBENEFITS:\n\nWe truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:\n\n401K Retirement Plan with Company Match\n\nPaid Vacation, Sick Time, and Additional Holidays (including your Birthday!)\n\nHotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service\n\nHotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\n\nEqual Opportunity Employer\n\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\n\n#J-18808-Ljbffr","Job Category : Marketing and Communications\n\nRequisition Number : JUNIO004984\n\nApply now\n\nPosted : December 5, 2025\n\nFull-Time\n\nHybrid\n\nLocations\nS...","Junior Graphic Designer Job at Hotwire Communications in Fort Lauderdale",["B","1982742395"],"/jobs/1982742395-junior-graphic-designer-job-at-hotwire-communications-in-fort-lauderdale","Junior Graphic Designer Job at Hotwire Communications in Fort Lau...","/jobs?keyword=Junior+Graphic+Designer+Job+at+Hotwire+Communications+in+Fort+Lau...","actionData","errors"]