# Aftermarket DirectorLewisville - Lewisville, TX 75056Education Level4 Year Degree## DescriptionPosition OverviewThe Aftermarket Director will lead Sunlight’s global aftermarket business for energy storage systems and industrial battery solutions. This role is responsible for maximizing lifecycle value through parts, service, maintenance programs, and digital support platforms. The ideal candidate will combine strategic vision with operational expertise to deliver superior customer experience and drive sustainable revenue growth.Key Responsibilities* Strategic Leadership:
+ Develop and execute a global aftermarket strategy for Sunlight’s energy storage and battery products.
+ Identify new service offerings, including predictive maintenance, remote monitoring, and digital solutions.* Operational Excellence:
+ Oversee spare parts distribution, service contracts, and warranty programs.
+ Implement best practices for inventory management and logistics to ensure timely delivery worldwide.* Customer Experience:
+ Design lifecycle support programs that enhance the reliability and performance of Sunlight products.
+ Build strong relationships with OEMs, distributors, and end-users to foster loyalty and repeat business.* Financial Management:
+ Set aftermarket revenue targets and manage P&L for the division.
+ Monitor KPIs such as service contract penetration, parts sales growth, and customer satisfaction scores.* Innovation & Digitalization:
+ Drive adoption of services, remote diagnostics, and data-driven maintenance solutions.
+ Collaborate with engineering teams to integrate aftermarket feedback into product development.* Team Development:
+ Lead and mentor a regional team of service and support professionals.
+ Promote a culture of safety, sustainability, and continuous improvement.* KPI Responsibility:
+ Define, track, and report on key performance indicators for aftermarket operations.
+ Ensure alignment of KPIs with corporate objectives and drive continuous improvement initiatives.
+ Regularly review performance data and implement corrective actions to meet or exceed targets.## Qualifications* Bachelor’s degree in Engineering, Business, or related field (MBA preferred).* 8+ years of experience in aftermarket operations within energy storage, industrial batteries, or related sectors.* Proven track record in global aftermarket strategy and P&L management.* Familiarity with ERP systems, CRM platforms, and digital service technologies. #J-18808-Ljbffr
+ Develop and execute a global aftermarket strategy for Sunlight’s energy storage and battery products.
+ Identify new service offerings, including predictive maintenance, remote monitoring, and digital solutions.* Operational Excellence:
+ Oversee spare parts distribution, service contracts, and warranty programs.
+ Implement best practices for inventory management and logistics to ensure timely delivery worldwide.* Customer Experience:
+ Design lifecycle support programs that enhance the reliability and performance of Sunlight products.
+ Build strong relationships with OEMs, distributors, and end-users to foster loyalty and repeat business.* Financial Management:
+ Set aftermarket revenue targets and manage P&L for the division.
+ Monitor KPIs such as service contract penetration, parts sales growth, and customer satisfaction scores.* Innovation & Digitalization:
+ Drive adoption of services, remote diagnostics, and data-driven maintenance solutions.
+ Collaborate with engineering teams to integrate aftermarket feedback into product development.* Team Development:
+ Lead and mentor a regional team of service and support professionals.
+ Promote a culture of safety, sustainability, and continuous improvement.* KPI Responsibility:
+ Define, track, and report on key performance indicators for aftermarket operations.
+ Ensure alignment of KPIs with corporate objectives and drive continuous improvement initiatives.
+ Regularly review performance data and implement corrective actions to meet or exceed targets.## Qualifications* Bachelor’s degree in Engineering, Business, or related field (MBA preferred).* 8+ years of experience in aftermarket operations within energy storage, industrial batteries, or related sectors.* Proven track record in global aftermarket strategy and P&L management.* Familiarity with ERP systems, CRM platforms, and digital service technologies. #J-18808-Ljbffr