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Senior Customer Experience & Omnichannel Marketing Lead

Luigi Lavazza SPA, Mission

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A global coffee company in the United States seeks an experienced professional to manage customer experience design processes. This role involves coordinating with marketing and cross-functional teams, ensuring effective use of resources, and monitoring KPIs to enhance customer experience. The ideal candidate should possess strong leadership and problem-solving skills, with a deep understanding of customer experience management and marketing strategies. This is a key position for driving improvements and implementing innovative technologies.
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