The Residential Coordinator (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities. The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager. The RC has knowledge of trauma's impact upon people, highly trainable, able to follow policies and procedures, able to provide crisis management, de-escalation, and safety planning as needed.
Administrative Responsibilities
Responsible for managing detailed complex operational needs of a residential safe house
Manage all residential logistics and provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals
Assist with updating all operational manuals, updates, and follow-up communication with residential team members, regionally
Conduct residential audits as needed including physical facility security, medication protocols, internet security, etc. to assess risk and communicate with Assistant Program Director for improvements
Manage all residential supplies through inventories and needs lists (food, household, first aid, drug testing kits) in partnership with residential team; manage wish lists, and assist with drives for supplies and food
Supervise medication storage and best practices
Manage all facility needs, maintenance, inspections, reports, upkeep
Ensure a safe environment for healing by monitoring safety and security systems to minimize risk
Implement and monitor routine inspection protocols (daily, nightly, monthly, etc.) of all residential facilities
Responsible for tracking upkeep and maintenance of residential vehicles
Assist Residential Manager in managing residential staff schedules, shifts, and payroll reports
Vet, train, schedule, supervise all residential volunteers
Share client care duties as needed including meeting emergency needs or supporting transportation needs at times
Assist Residential Manager in adherence to budgets
Coaching
Foster a healthy, safe community living environment
Assist clients in managing a busy daily program schedule
Address and respond to individual client needs
Help clients manage and attend all service provider, legal, and healthcare appointments
Assist clients with all onboarding and learning program guidelines
Daily transportation to the Learning Center, to appointments, and other errands related to programming
Assess and respond to resident crises and conflicts
Follow procedures for documenting client incidents and requests
Assess and manage emergencies according to Her Song's emergency protocol
Perform various administrative tasks related to documentation, scheduling, and reporting
Updating and documenting client information in the case management software system
Complete all assigned tasks as directed by Residential Manager
Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings
Assist in other special projects as needed
Qualifications
Bachelor’s Degree and a minimum of 3 years related experience, or equivalent combined experience
Mature, flexible, calm, supportive, and resilient with a positive outlook
Organized, able to handle administrative duties
Highly trainable on how to work with clients in a trauma-responsive way
Have a deep commitment to the empowerment of the residents
Ability to work both independently and in a team environment
Excellent communication skills, both oral and written
Proficient computer skills
Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques
Ability and willingness to de-escalate and provide intervention or help resolve disputes
Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices
Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents
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Administrative Responsibilities
Responsible for managing detailed complex operational needs of a residential safe house
Manage all residential logistics and provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals
Assist with updating all operational manuals, updates, and follow-up communication with residential team members, regionally
Conduct residential audits as needed including physical facility security, medication protocols, internet security, etc. to assess risk and communicate with Assistant Program Director for improvements
Manage all residential supplies through inventories and needs lists (food, household, first aid, drug testing kits) in partnership with residential team; manage wish lists, and assist with drives for supplies and food
Supervise medication storage and best practices
Manage all facility needs, maintenance, inspections, reports, upkeep
Ensure a safe environment for healing by monitoring safety and security systems to minimize risk
Implement and monitor routine inspection protocols (daily, nightly, monthly, etc.) of all residential facilities
Responsible for tracking upkeep and maintenance of residential vehicles
Assist Residential Manager in managing residential staff schedules, shifts, and payroll reports
Vet, train, schedule, supervise all residential volunteers
Share client care duties as needed including meeting emergency needs or supporting transportation needs at times
Assist Residential Manager in adherence to budgets
Coaching
Foster a healthy, safe community living environment
Assist clients in managing a busy daily program schedule
Address and respond to individual client needs
Help clients manage and attend all service provider, legal, and healthcare appointments
Assist clients with all onboarding and learning program guidelines
Daily transportation to the Learning Center, to appointments, and other errands related to programming
Assess and respond to resident crises and conflicts
Follow procedures for documenting client incidents and requests
Assess and manage emergencies according to Her Song's emergency protocol
Perform various administrative tasks related to documentation, scheduling, and reporting
Updating and documenting client information in the case management software system
Complete all assigned tasks as directed by Residential Manager
Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings
Assist in other special projects as needed
Qualifications
Bachelor’s Degree and a minimum of 3 years related experience, or equivalent combined experience
Mature, flexible, calm, supportive, and resilient with a positive outlook
Organized, able to handle administrative duties
Highly trainable on how to work with clients in a trauma-responsive way
Have a deep commitment to the empowerment of the residents
Ability to work both independently and in a team environment
Excellent communication skills, both oral and written
Proficient computer skills
Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques
Ability and willingness to de-escalate and provide intervention or help resolve disputes
Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices
Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents
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