Customer Service Representative
National Fitness Partners, Strongsville, Ohio, United States, 44136
Overview
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! Schedule and Compensation
Sat-Sun: 11am-7pm Wed-Thurs: 3pm-11pm Friday: 1pm-9pm Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date Full-Time: Starting at $12 per hour Note: Schedule may include additional shifts as needed. Benefits
Growth Opportunities: over 90% of our management team started as an entry level team member Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date Shift-differential pay for select shifts PTO for all employees 401K Retirement Fund (Employer match up to 4%) Health Insurance Options including Health, Dental, Vision, family life insurance, and more Basic Life Insurance & Short-Term Disability 100% Company Paid Employee Assistance Program Free employee Black Card Membership Customer Service Representative Responsibilities
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience Answer phones in a friendly manner using information script Greet members, sign up and tour new members, and log amenities Respond to member questions and concerns in a timely and professional manner Process beverage or merchandise purchases through the point of sale system Promote our unique fitness instruction classes (PE@PF) to our active members and our new members Provide a clean, sanitized and safe club environment
#J-18808-Ljbffr
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! Schedule and Compensation
Sat-Sun: 11am-7pm Wed-Thurs: 3pm-11pm Friday: 1pm-9pm Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date Full-Time: Starting at $12 per hour Note: Schedule may include additional shifts as needed. Benefits
Growth Opportunities: over 90% of our management team started as an entry level team member Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date Shift-differential pay for select shifts PTO for all employees 401K Retirement Fund (Employer match up to 4%) Health Insurance Options including Health, Dental, Vision, family life insurance, and more Basic Life Insurance & Short-Term Disability 100% Company Paid Employee Assistance Program Free employee Black Card Membership Customer Service Representative Responsibilities
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience Answer phones in a friendly manner using information script Greet members, sign up and tour new members, and log amenities Respond to member questions and concerns in a timely and professional manner Process beverage or merchandise purchases through the point of sale system Promote our unique fitness instruction classes (PE@PF) to our active members and our new members Provide a clean, sanitized and safe club environment
#J-18808-Ljbffr