The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.
Key Responsibilities
Handle inbound and outbound pharmacy-related calls Schedule medication refills and deliveries Answer patient questions and route calls to clinical teams when needed Update patient profiles and document call notes accurately Verify insurance and payment information Identify and report adverse events and product complaints Required Qualifications
Minimum 1 year of recent call center experience Excellent verbal and written communication skills Professional phone etiquette with strong customer service skills Ability to show empathy when speaking with patients Basic computer skills (Microsoft applications) Preferred Qualifications
Pharmacy or healthcare call center experience Medical office experience or medical terminology knowledge
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Handle inbound and outbound pharmacy-related calls Schedule medication refills and deliveries Answer patient questions and route calls to clinical teams when needed Update patient profiles and document call notes accurately Verify insurance and payment information Identify and report adverse events and product complaints Required Qualifications
Minimum 1 year of recent call center experience Excellent verbal and written communication skills Professional phone etiquette with strong customer service skills Ability to show empathy when speaking with patients Basic computer skills (Microsoft applications) Preferred Qualifications
Pharmacy or healthcare call center experience Medical office experience or medical terminology knowledge
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