Calculated Hire
Responsibilities
Customer Service Representatives are responsible for engaging with customers across multiple service channels—including inbound phone calls, email, social media, and online chat. This role requires a positive, professional presence and a commitment to delivering an exceptional customer experience while meeting or exceeding performance expectations.
Answer customer inquiries related to bank products and services via phone, email, social media, and chat.
Identify sales opportunities and recommend appropriate banking products; refer customers to sales associates as needed.
Stay current on all products, services, policies, and procedures.
Resolve customer questions related to any loan products offered by the bank.
Research accounts and use available resources to resolve customer issues.
Accurately perform customer account transactions and maintenance activities.
Strive for first-contact resolution on all inquiries and issues.
Minimum Qualifications
High school diploma or GED required.
Demonstrated ability to deliver excellent customer service.
Preferred Qualifications
1+ year of experience in a high-volume call center environment.
Working knowledge of database or CRM systems
Strong interpersonal, verbal, and written communication skills.
About Eight Eleven / Calculated Hire At Eight Eleven, our business is people. Relationships are the center of everything we do. For over 16 years, we’ve built partnerships designed to meet our clients’ IT and professional staffing needs. Whether contract, contract-to-hire, or direct placement, we tailor our search to your organization’s unique culture, initiatives, and technologies. With recruiting teams in 21 major markets nationwide, Eight Eleven finds the talent best suited for your business. When you work with us, we work with you — that’s the Eight Eleven promise.
Eight Eleven Group is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender identity, sexual orientation, marital status, veteran status, or any other protected status.
#J-18808-Ljbffr
Answer customer inquiries related to bank products and services via phone, email, social media, and chat.
Identify sales opportunities and recommend appropriate banking products; refer customers to sales associates as needed.
Stay current on all products, services, policies, and procedures.
Resolve customer questions related to any loan products offered by the bank.
Research accounts and use available resources to resolve customer issues.
Accurately perform customer account transactions and maintenance activities.
Strive for first-contact resolution on all inquiries and issues.
Minimum Qualifications
High school diploma or GED required.
Demonstrated ability to deliver excellent customer service.
Preferred Qualifications
1+ year of experience in a high-volume call center environment.
Working knowledge of database or CRM systems
Strong interpersonal, verbal, and written communication skills.
About Eight Eleven / Calculated Hire At Eight Eleven, our business is people. Relationships are the center of everything we do. For over 16 years, we’ve built partnerships designed to meet our clients’ IT and professional staffing needs. Whether contract, contract-to-hire, or direct placement, we tailor our search to your organization’s unique culture, initiatives, and technologies. With recruiting teams in 21 major markets nationwide, Eight Eleven finds the talent best suited for your business. When you work with us, we work with you — that’s the Eight Eleven promise.
Eight Eleven Group is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender identity, sexual orientation, marital status, veteran status, or any other protected status.
#J-18808-Ljbffr