Bilingual Customer Accounts Representative
First American Title Lending, Dalton, Georgia, us, 30722
Overview
First American Title Lending currently seeks an experienced Bilingual Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA.
This is an in person, onsite position.
Responsibilities
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
Ensure documentation of all collection attempts in appropriate systems
Assist in repossession and legal process
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
Meet or exceed minimum goal requirements based on Company objectives
Qualifications
2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred
Proficient and professional verbal and written communication skills
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
Ability to interact effectively primarily over the telephone and through email
Attention to detail and exceptional prioritizing and organizations skills
Strong interpersonal, active listening, critical thinking, and analytical skills
Flexibility to work various daytime schedules
Bilingual in Spanish/English strongly preferred
Benefits
Base pay plus monthly bonus opportunities
Paid Time Off
Paid Holidays
401(k) including company match
Medical, dental, vision insurance including dependent coverage
Company Paid Life Insurance
Company Paid Short and long term disability
Job Type: Full-time
Salary: $17.00 - $17 per hour
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This is an in person, onsite position.
Responsibilities
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
Ensure documentation of all collection attempts in appropriate systems
Assist in repossession and legal process
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
Meet or exceed minimum goal requirements based on Company objectives
Qualifications
2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred
Proficient and professional verbal and written communication skills
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
Ability to interact effectively primarily over the telephone and through email
Attention to detail and exceptional prioritizing and organizations skills
Strong interpersonal, active listening, critical thinking, and analytical skills
Flexibility to work various daytime schedules
Bilingual in Spanish/English strongly preferred
Benefits
Base pay plus monthly bonus opportunities
Paid Time Off
Paid Holidays
401(k) including company match
Medical, dental, vision insurance including dependent coverage
Company Paid Life Insurance
Company Paid Short and long term disability
Job Type: Full-time
Salary: $17.00 - $17 per hour
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