Customer Solutions Representative
Granger Waste Services, East Lansing, Michigan, United States, 48823
Overview
Our People Are Like Family!
At Granger, we know our people are our greatest asset. We treat each other and our customers with respect, kindness and fairness. Here, we live by the Golden Rule—treat others the way you want to be treated. Benefits
Starting wage of $19.13 per hour Annual bonus Up to 15% 401(k) contribution with no matching strings attached 12 days (96 hours) of paid time off (PTO) within the first year Holiday pay Medical, dental, vision, life, short term and long-term disability coverage Safety and care for our employees are core values Ongoing training and career ladders for advancement Schedule
Monday - Friday 8:00 am - 5:00 pm, in office Responsibilities
Deliver exceptional customer service by effectively communicating through calls and other channels, using active listening, empathy and problem-solving to address customer needs and concerns Maintain accurate customer records by entering detailed notes and verifying information in the database system to ensure service quality and continuity Collaborate with operations teams to investigate and resolve service issues, utilizing all available resources before escalation and ensuring timely, effective solutions Demonstrate professionalism and positivity by staying motivated, knowledgeable and proactive in supporting both customers and fellow associates across the organization Qualifications
High school diploma or general education degree (GED) required Minimum 2 years’ experience working in a high-volume call center environment required Strong Microsoft Office and 365 skills strongly preferred Bilingual experience is a plus Ability to perform physical requirements of position and pass a physical and drug screen including marijuana (pre-employment and random)
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Our People Are Like Family!
At Granger, we know our people are our greatest asset. We treat each other and our customers with respect, kindness and fairness. Here, we live by the Golden Rule—treat others the way you want to be treated. Benefits
Starting wage of $19.13 per hour Annual bonus Up to 15% 401(k) contribution with no matching strings attached 12 days (96 hours) of paid time off (PTO) within the first year Holiday pay Medical, dental, vision, life, short term and long-term disability coverage Safety and care for our employees are core values Ongoing training and career ladders for advancement Schedule
Monday - Friday 8:00 am - 5:00 pm, in office Responsibilities
Deliver exceptional customer service by effectively communicating through calls and other channels, using active listening, empathy and problem-solving to address customer needs and concerns Maintain accurate customer records by entering detailed notes and verifying information in the database system to ensure service quality and continuity Collaborate with operations teams to investigate and resolve service issues, utilizing all available resources before escalation and ensuring timely, effective solutions Demonstrate professionalism and positivity by staying motivated, knowledgeable and proactive in supporting both customers and fellow associates across the organization Qualifications
High school diploma or general education degree (GED) required Minimum 2 years’ experience working in a high-volume call center environment required Strong Microsoft Office and 365 skills strongly preferred Bilingual experience is a plus Ability to perform physical requirements of position and pass a physical and drug screen including marijuana (pre-employment and random)
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