At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!
Cognizant Technology Solutions is looking for a Service Desk Analyst to join our dynamic team, collaborate with cross-functional teams to drive innovation and deliver impactful solutions that align with our company’s goals.
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role:
Service Desk Analyst
Applications will be accepted until Jan 31, 2026
Location:
Candidates will need to work out of the Client’s office in Mesa AZ from Monday to Friday. Hybrid or remote work is not an option.
Job Summary 1-4 years of strong experience in Service Desk support processes with a background assisting manufacturing and corporate IT users. Strong communication skills and effective customer management.
Responsibilities
Answer End user calls and make outbound calls for incident follow up.
Provide First level resolution.
Ticket Creation/Categorization/Prioritization
Incident Resolution and recovery
Understanding of Break-Fix, Service Requests, Incident, Problem
Customer Service
Hardware and Software support
Mobility Support (Apple and Android)
Password Management (Active Directory)
Required Qualifications
Service Desk
ITSM ServiceNow
Active directory
Customer Service
Technical skills
Microsoft Office 365 suite
Mobility (IOS, Android, iPadOS)
Competencies
Ownership and Accountability
Autonomy
High Level of Integrity
Clear Communication
Creative Problem Solver
Salary and Other Compensation: The annual salary for the position depends on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Work Authorization: Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law
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Cognizant Technology Solutions is looking for a Service Desk Analyst to join our dynamic team, collaborate with cross-functional teams to drive innovation and deliver impactful solutions that align with our company’s goals.
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role:
Service Desk Analyst
Applications will be accepted until Jan 31, 2026
Location:
Candidates will need to work out of the Client’s office in Mesa AZ from Monday to Friday. Hybrid or remote work is not an option.
Job Summary 1-4 years of strong experience in Service Desk support processes with a background assisting manufacturing and corporate IT users. Strong communication skills and effective customer management.
Responsibilities
Answer End user calls and make outbound calls for incident follow up.
Provide First level resolution.
Ticket Creation/Categorization/Prioritization
Incident Resolution and recovery
Understanding of Break-Fix, Service Requests, Incident, Problem
Customer Service
Hardware and Software support
Mobility Support (Apple and Android)
Password Management (Active Directory)
Required Qualifications
Service Desk
ITSM ServiceNow
Active directory
Customer Service
Technical skills
Microsoft Office 365 suite
Mobility (IOS, Android, iPadOS)
Competencies
Ownership and Accountability
Autonomy
High Level of Integrity
Clear Communication
Creative Problem Solver
Salary and Other Compensation: The annual salary for the position depends on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Work Authorization: Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law
#J-18808-Ljbffr