Conversational AI Platform Developer I
SwitchThink Solutions, LLC, Phoenix, Arizona, United States, 85003
The Conversational AI Platform (CAIP) Developer I is responsible for maintaining existing and building basic intents, conversations, and processes. They support object, and API integrations within SwitchThink’s Conversational AI Platforms (CAIPs) and support on-going AI model training to improve platforms’ accuracy rates in understanding human interactions. They also support the development of CAIP interactions for limited channels like web or mobile apps and support defect troubleshooting efforts and esaclate issues to senior developers as needed.
What you will do here:
Intent Creation & Conversation Design
Build basic intents, conversations, and processes under supervision.
Assist in analyzing business requirements to identify challenges and clarify gaps.
Execute unit tests for simple CAIP logic and address stakeholder feedback during UAT.
Integrations
Collaborate with team members to integrate CAIPs with existing APIs and systems.
Support the development of CAIP interactions for limited channels like web or mobile apps.
Performance Monitoring & AI Model Training
Monitor platform performance and report findings to senior team members.
Conduct initial AI model training sessions to improve prediction accuracy under guidance.
Support defect troubleshooting efforts and esaclate issues to senior developers as needed.
Document and track resolution efforts to build troubleshooting knowledge.
What you will need:
Bachelor’s degree in Computer Science, Information Technology, or a related field
preferred.
Equivalent combination of education and relevant technical experience for service centers
required.
1 year coding experience writing functions in object-oriented programming languages
preferred.
Demonstrated understanding of CAIP technology, including voice use cases, and related telecommunications devices, networks, software, and systems
required.
Knowledge of API integration protocols and web standards (e.g. OAuth, SSL, CORS, JWT)
required.
Demonstrated expertise gathering requirements and engaging with stakeholders
required.
Strong analytical and problem-solving skills
required.
Excellent communication skills for collaboration with technical and non-technical stakeholders
required.
Knowledge of the Financial Services industry as well as trends and current events
preferred.
Proficient with Microsoft Office Suite
required.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
What you will do here:
Intent Creation & Conversation Design
Build basic intents, conversations, and processes under supervision.
Assist in analyzing business requirements to identify challenges and clarify gaps.
Execute unit tests for simple CAIP logic and address stakeholder feedback during UAT.
Integrations
Collaborate with team members to integrate CAIPs with existing APIs and systems.
Support the development of CAIP interactions for limited channels like web or mobile apps.
Performance Monitoring & AI Model Training
Monitor platform performance and report findings to senior team members.
Conduct initial AI model training sessions to improve prediction accuracy under guidance.
Support defect troubleshooting efforts and esaclate issues to senior developers as needed.
Document and track resolution efforts to build troubleshooting knowledge.
What you will need:
Bachelor’s degree in Computer Science, Information Technology, or a related field
preferred.
Equivalent combination of education and relevant technical experience for service centers
required.
1 year coding experience writing functions in object-oriented programming languages
preferred.
Demonstrated understanding of CAIP technology, including voice use cases, and related telecommunications devices, networks, software, and systems
required.
Knowledge of API integration protocols and web standards (e.g. OAuth, SSL, CORS, JWT)
required.
Demonstrated expertise gathering requirements and engaging with stakeholders
required.
Strong analytical and problem-solving skills
required.
Excellent communication skills for collaboration with technical and non-technical stakeholders
required.
Knowledge of the Financial Services industry as well as trends and current events
preferred.
Proficient with Microsoft Office Suite
required.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr